Español

Support

Best in Class - The Customer Respect GroupThe Year's Ten Best Web Support Sites
in
Search

Residential Phone Services Solution Center

Troubleshooting Procedures
Use the following topics to help you fix a phone problem. If the problem persists, you can request a repair you can use the Verizon Troubleshooter to diagnose your telephone's problem and request a repair if an issue is detected.

Watch the online Verizon Troubleshooter tour

FiOS Phone

Troubleshooting FiOS Phone Service
FiOS Calling Feature topics

General Procedures

My Preferences

Internet: FiOS Internet

TV: FiOS TV

Ask Verizon

Repair Status

To view, update or cancel your repair request enter your phone or data line number.

red arrowCheck with user name

Check Status

Order Status

View order progress, connection date and more

red arrow Check Order Status