Actiontec GT784WNV: Troubleshooting | High Speed Internet | Residential Support

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Actiontec GT784WNV: Troubleshooting

You can use the Power, DSL and Ethernet lights on the front panel of Actiontec GT784WNV to help diagnose home networking connectivity problems.

Follow the steps below to diagnose and test the possible solutions for any connectivity problems you are experiencing.

Actiontec GT784WNV
Restore Factory Settings | Port Forwarding Change gateway password
Create Wireless Network
SSID | WEP | WPA or WPA2

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Has your Service Ready Date passed?
High Speed Internet Service is not available until Verizon Online activates your line.

Is the Power light illuminated?

Light is solid green: The power is on.
Light is off: The gateway isn’t getting power. Confirm that the power switch on the back panel of the router is in the "on" position. If the Power light is still not green, verify the connection between the power cord and the back of the Actiontec GT784WNV gateway. Ensure that the other end of the power cord is securely connected to the electrical outlet.

Is the DSL light illuminated?

Light is solid green: The connection between the router and Verizon Online is established.
Light is flashing green: A signal is found and attempting to fully connect with Verizon Online.

Is the Internet light illuminated?

Light is solid green: The connection between the router and Verizon Online is established.
Light is off: There is no power or connection between your router and Verizon Online.
Light is flashing green: A connection to Verizon is being established.
Solid red: A connection to Verizon cannot be established. If you have already checked your DSL connection, contact Verizon.

If the Actiontec GT784WNV is connected to your computer using an Ethernet cable, are any Ethernet lights illuminated (E1, E2, E3, or E4)?

Light for the port where a cable is connected is green: The Ethernet connection between the router and your computer is established.
Light for the port where a cable is connected is off: No link is established between the Gateway and your computer
Light for the port where a cable is connected is flashing green: A connection to Verizon is being established

If the Actiontec GT784WNV is connected to your computer using a Wireless connection, is the Wireless light illuminated?

Light is solid green: Wireless connection is established between your router and Verizon Online.
Light is flashing green: A connection to Verizon is being established.
Light is off: No link is established between the D-link gateway and your computer.

Reboot your computer by turning it off, waiting for 45 seconds, and then turning it back on. Re-check your router lights. Disconnect all networked computers and restart the computer connected to the router. Reconnect the other computers one-by-one to isolate the problem.

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