There are several reasons your email may not be working. Review the following scenarios and solutions below.

Is your Web-based email not working?

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I can't send or receive email

You can troubleshoot your email using a step-by-step or automatic solution.

Step-by-Step Solution
Most issues can be solved by answering a few questions:

• Are your email settings correct?
  
  
• Did you update your outbound port setting to 465?
  
  
• Is your user name and password correct?



• Did you temporarily disable any security software? Security software  can occasionally prevent a successful email software setup. To avoid any security issues, don't forget to enable your security software after you complete your email setup. 

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I can view email in Outlook but not in Message Center or Webmail

Your Outlook email settings may be setup to automatically remove email from the Verizon server once you download and view email in Outlook. Anytime you open email messages, they are downloaded to that computer, removed from the Verizon server -- and not accessible from any other computer or via the Web.

Step-by-Step Solution

Learn more about setting up email software to view emails in Outlook and Webmail or Message Center.

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My emails are being deleted automatically

Most often, email messages are automatically deleted because they were filtered by a spam or an email address blocking filter.

Learn more about managing email address and spam filters.

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Other common email issues

I need help importing an old email account

I need help setting up Email Software

• Step-by-Step Instructions
• Automatic Setup