FAQs about Verizon Wi-Fi for FiOS Internet Important Note: Verizon Wi-Fi will not be available to customers located in the following areas after March 26, 2010: AZ, ID, IL, IN, MI, NV, NC (except Knotts Island), OH, OR, SC, Crows-Hermatite (VA), WA, WI, and the following communities in California that border AZ, NV and OR--Big River, Blythe, Coleville, Crescent City, Desert Center, Eagle Mountain, Earp, Felicity, Fort Dick, Gasquet, Klamath, Kneeland, Markleeville, Merced, Needles, Orick, Parker Dam, Ripley, Smith River, Topaz, Trinidad, Vidal and Winterhaven.
Registering for Verizon Wi-Fi
- How can I get Verizon Wi-Fi?
- What if I have a Verizon Yahoo!, Verizon with AOL or Verizon with Windows Live home page?
- What is Verizon Wi-Fi?
- What is a hotspot?
- I have sub-accounts set up under my primary account. Will Verizon Wi-Fi work for these users also?
- Are there additional charges for the Verizon Wi-Fi service?
- Is Verizon Wi-Fi compatible with VPN?
Requirements
- Who qualifies for Verizon Wi-Fi?
- How do I know if I subscribe to a FiOS Internet plan that is eligible for Verizon Wi-Fi?
- How do I know if my laptop or netbook is compatible with Verizon Wi-Fi?
- What Internet browsers are supported for Verizon Wi-Fi?
- Do I need any additional equipment for Verizon Wi-Fi?
- How many laptops can I download the Wi-Fi Connect software client to and how many laptops can access the Wi-Fi service simultaneously?
Locations
Using Verizon Wi-Fi
- How can I tell if my Verizon Wi-Fi service has been activated?
- What must a sub-account owner do to use Verizon Wi-Fi?
- How will I know if I'm in a Verizon Wi-Fi hotspot?
- What factors can affect my connection speed while using Verizon Wi-Fi?
- Does the sign-on process protect my user name and password?
- How do I change my Verizon Wi-Fi password?
- How do I disconnect from the Verizon Wi-Fi connection?
- Are there any limitations to the Internet activities I can enjoy at a Verizon Wi-Fi hotspot?
Troubleshooting
- Where do I go to get customer support for the Verizon Wi-Fi service?
- Will my security software affect my use of Verizon Wi-Fi?
- What if I have trouble connecting?
- What if I forget my Verizon Wi-Fi password?

