Verizon Support
Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.
Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
Home
  • QuickGuides
  • TV
  • Internet
  • Phone
  • Home Control
  • Billing & Account
  • Forums
  • My Support
  • Contact Us
    •

    FiOS Internet

    I want to:

    Topics

    More help

  • Print


    • Troubleshooting the Actiontec MI424WR router
    In Home Agent

    Use the In Home Agent to troubleshoot your connection issues. Let the Wizard do the work and provide possible resolutions for any issues it finds.


    You can also use the Power, Internet, and Ethernet lights on the front panel of the Actiontec router to help diagnose home networking connectivity issues. Follow the steps below to diagnose and test the possible solutions for any connectivity problems you are experiencing.

    Note: You might want to print these directions to make the troubleshooting process easier.

    Figure depicting the lights on the front panel of the Actiontec router

    1. Is the Power light illuminated?
    Download the complete instructions for easy printing. Download the complete instructions for easy printing.
    1. Is the Ethernet WAN light illuminated?
    2. Is the Internet light illuminated?

    3. If the Actiontec router is connected to your computer using an Ethernet cable, are any Ethernet lights illuminated E1, E2, E3, or E4)?
    4. Reboot your computer by turning it off, waiting for 45 seconds, and then turning it back on. Re-check your router lights.


    5. Disconnect all networked computers and restart the computer connected to the router. Reconnect the other computers one-by-one to isolate the problem.


    6. If you're still unable to connect to the Internet, please contact the Verizon Fiber Solutions Center
    Return to Actiontec Troubleshooting Return to Actiontec MI424 WR Router Information


    Privacy SettingsAccept CookiesAccept Cookies SolutionDesc1=43315,46405,46407,46406,46396,46396,46396,15168;;SolutionDesc2=46400,46224
    Contact Us
    Verizon SignIn Alerts

    Sign in

     

    for personalized, convenient support

    What's this?
    Did you know?

    Many equipment problems can be fixed in less than
    5 minutes!

    Make sure your equipment is plugged in and that the power is working in the rest of your house

    Verizon

    • Services
    • Shop
    • Support
    • Site Feedback
    • Announcements

    Shop FiOS

    • FiOS Internet
    • FiOS TV
    • FiOS Digital Voice
    • FiOS Bundles
    • Flex View

    Shop Standard Services

    Account & Services

    Email, News, & TV

    • Check Email
    • TV Listings

    Support