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    • Entering your new Verizon 9100VM router user name and password
    1. Click Change Login User Name/Password in the Quick Links section. [Show Me]


    2. Click your user name in the Full Name column of users. [Show Me]


    3. Delete the previous password and enter a new password in the New Password field.


      4. User Settings

    4. Enter the new password a second time in the Retype New Password field to verify you entered it correctly.


    5. Click Ok.


    6. Click Ok if a warning screen informs you that you will have to log back in because you've changed the password for the person who is logged in. [Show Me]


    7. Close the Verizon 9100VM utility screen unless you have additional setup processes to complete.


      • Note: You can close the 9100VM utility even if a login screen displays. You only need to log back in with your new password if you are doing additional setup.


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    Many equipment problems can be fixed in less than
    5 minutes!

    Make sure your equipment is plugged in and that the power is working in the rest of your house