Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.
VerizonA leader in fiber optics, Verizon offers phone, Internet, TV, wireless and service bundles to residential, business, government and wholesale clients.
Home
  • TV
  • Internet
  • Phone
  • Home Control
  • Billing & Account
  • Forums
  • A-Z Help
  • My Support
  • Contact Us

    • FiOS Internet

    I want to:

    Topics

    More help

  • Print


    •  Using the WAN Coax light to troubleshoot the Verizon 9100EM router  
    1. The most common cause of a lost connection to your FiOS service is a bad connection between the router and your FiOS wall connection.
      • Check the connection where the coaxial cable attaches to the coaxial connection on the back of the Verizon router.
      • Check the connection where the same coaxial cable attaches to your FiOS wall connection.

    2. If the WAN coax light is now illuminated but you can't connect to the Internet, continue with Troubleshooting Step 3.

    3. If the WAN coax light remains off, contact the Verizon Fiber Solutions Center.


    Privacy SettingsAccept CookiesAccept Cookies Coaxial connection SolutionDesc1=15168
    Contact Us
    Verizon SignIn Alerts

    Sign in

     

    for personalized, convenient support

    What's this?
    Get answers from our automated agent
    Ask Verizon
    Did you know?

    Many equipment problems can be fixed in less than
    5 minutes!

    Make sure your equipment is plugged in and that the power is working in the rest of your house