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    • Verizon considers the battery in your BBU as a power source that you own. Much like you would need to replace the batteries in a portable radio from time to time, Verizon does not provide free replacement batteries for your BBU unless:
    • The battery is still under warranty (warranties last for one year).
    • You are currently enrolled in a Verizon Protection Plan .
    My battery is under warranty and I am not currently enrolled in a Verizon Protection Plan
    Contact us at 1-888-553-1555 to get a replacement battery sent to you at no charge.

    I am currently enrolled in a Verizon Protection Plan
    To get your battery replaced at no additional charge, you'll need to open a claim. Follow the instructions here.

    My battery is no longer under warranty and I am not currently enrolled in a Verizon Protection Plan
    The easiest way to purchase a replacement battery is to place an order online . You can also contact Verizon at 1-877-503-3537 to order a new battery over the phone.


    See also: Why won't Verizon come to my house and replace the battery in the BBU?
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    Make sure your equipment is plugged in and that the power is working in the rest of your house