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Verizon considers the battery in your BBU as a power source that you own. Much like you would need to replace the batteries in a portable radio from time to time, Verizon does not provide free replacement batteries for your BBU unless:
Contact us at 1-888-553-1555 to get a replacement battery sent to you at no charge. I am currently enrolled in a Verizon Protection Plan To get your battery replaced at no additional charge, you'll need to open a claim. Follow the instructions here. My battery is no longer under warranty and I am not currently enrolled in a Verizon Protection Plan The easiest way to purchase a replacement battery is to place an order online . You can also contact Verizon at 1-877-503-3537 to order a new battery over the phone. See also: Why won't Verizon come to my house and replace the battery in the BBU? |
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