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Why won’t Verizon come to my home and replace the battery in my Battery Backup Unit (BBU)? Verizon does not generally make repair calls to replace the battery in your BBU since it's very easy to do on your own. To order a replacement battery, follow the appropriate instructions below:
My battery is under warranty and I am not currently enrolled in a Verizon Protection Plan
Contact us at 1-888-553-1555 to get a replacement battery sent to you at no charge.
I am currently enrolled in a Verizon Protection Plan
To get your battery replaced at no additional charge, you'll need to open a claim. Follow the instructions here.
My battery is no longer under warranty and I am not currently enrolled in a Verizon Protection Plan
The easiest way to purchase a replacement battery is to place an order online . You can also contact Verizon at 1-877-503-3537 to order a new battery over the phone.