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    • Phone Troubleshooting You can use the following topics to troubleshoot problems you may be having with your phone connection or wiring.

    If the problem still persists, you can use the Verizon Troubleshooter to diagnose your telephone's problem and request a repair if an issue is detected.

    Watch the online Verizon Troubleshooter tour

    Learn more

    Troubleshooting Procedures
    Inside Wire Maintenance
    Using Calling Features
    Verizon Repair Request
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    Did you know?

    Many equipment problems can be fixed in less than
    5 minutes!

    Make sure your equipment is plugged in and that the power is working in the rest of your house