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High Speed Internet

Getting Started with High Speed Internet

Learn more about High Speed Internet, if your computer meets system requirements and the equipment you'll need to use High Speed Internet.

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About High Speed Internet

What is High Speed Internet?
  • Verizon High Speed Internet, also called DSL, uses your phone line to deliver broadband Internet access to your home.
  • Allows simultaneous phone & Internet use.
  • Gets up to .5/1 mbps download/upload speeds*

 

*Actual speed will be provisioned at the highest optimized speed range at your location

    Getting Started DSL Graphic 
    Verizon High Speed Internet Setup
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    System Requirements


    System requirements are a list of the minimum hardware and software resources your computer needs to work with Verizon High Speed Internet Service.  

     

     

    Check My PC

    If you are viewing this page with the same computer that you will use with FiOS Internet, you can use the *Check My PC tool to check your computer automatically.


     

    *The Check My PC tool may take a few moments to run, and is not compatible with Macintosh computers.  

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    High Speed Internet Equipment

    Verizon Online provides a Self-Install Kit that includes the equipment needed for your High Speed Internet connection.  Your Self-install Kit is delivered 1 or 2 days before your service-ready date. It includes the following equipment:

     

     
    High Speed Internet Filters
     
    DSL Filter Image
     
    Note: If you are using your High Speed Internet service on the same line as your home phone, your kit includes filters that plug into your phone jacks and prevent the data and voice signals from interfering with each other.
    Which devices require filters?
     
     
    Power Supply
    Phone cord grahic
     
    Quick Start Guide  
    PDF graphic (1.5 MB).
     
     

      Modem or Gateway
       
       Versalink Graphic 
       
      Ethernet Cable
      Ethernet Cable image 
       
      Modem Phone Cord
       Phone Cord image
       

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      Installation

       

      Verizon High Speed Internet installation is a three-step process. First, you’ll install DSL filters on your phone devices (if applicable). Next, you’ll install your Router or Gateway. Then, you’ll install DSL software on your computer. After you order High Speed Internet, your Self-Install Kit, which includes your High Speed Internet Equipment, will arrive a few days before your Service Ready Date. Once your Service Ready Date arrives, you’ll install High Speed Internet.

      Important: Before you install High Speed Internet, make sure your Service Date has arrived. If you don’t know your Service Ready Date, visit the Order Status tool on the What’s Next Web site and enter your phone number and last name.

      To setup & install High Speed Internet, view the  Quick Start Guide PDF graphic (1.5 MB).
      PDF graphicDSL Getting Started GraphicGetting Started DSL Graphic PageIntroText=16496,16495,16495;PageIntroText1=16474,23327,16480,16478,16481,16479,23166
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      Did you know?

      Many equipment problems can be fixed in less than
      5 minutes!

      Make sure your equipment is plugged in and that the power is working in the rest of your house