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    • Using the ping command in Windows 7 or Vista to test your Internet connection
    1. Click Start.

    2. Enter cmd in the Start Search field. [Show Me]


    3. Enter ping verizon.net at the Command prompt, and press Enter. [Show Me]


      • If "Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)" displays, the connection is good and the signal successfully reached the Internet server.


      • If "Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)" displays, the connection is faulty and none of the signals did reached the Internet server.


      • A "Destination host unreachable" or "Request timed out" error message also indicates the connection is faulty and the signal did not reach the Internet server.
        • Check the physical connection between your computer and the router.
        • Check the physical connection between your High Speed Internet cable and your router.
        • Check the physical connection between the High Speed Internet cable and the wall connector.
        • Check your router settings.
        • Contact your computer manufacturer for assistance. You may have to uninstall and then re-install the drivers for your Network Interface Card because they are corrupt, or you may have a defective or damaged interface card.


        Figure depicting Command window



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