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2012 Verizon Service Rate Change Information
At Verizon, we're using the incredible power of broadband to improve our customer's lives, and we are the undisputed network leader. Verizon FiOS is America's fastest, most consistent and most reliable Internet service, as well as TV with the best picture quality.
We put our customers at the center of everything we do. You are the reason we continually work to provide superior products at unparalleled value. Over the last few years, we have enhanced our services in a number of ways, often at no additional cost to our customers:
In order to continue to provide the highest quality service that includes 99.9% network reliability and superior product innovation, at times we need to modify our rates. Programming and operational costs have increased. Most notably, TV content owners increased the fees they charge to entertainment providers like Verizon for broadcasting rights by nearly 10%. Customer Satisfaction is our primary objective, and our focus is always on providing superior service at the best value. Price and fee adjustments are sometimes necessary as we keep our customers at the forefront of new products, content, services and features based on innovative technology. We appreciate your business and value your loyalty. Select the following links for more information. Top Service Rate Change Questions View My Verizon Plan Options Learn More About Faster FiOS Internet Speeds Learn More About FiOS TV Channels and Flex View On Demand
*Based on online channel lineups as of 05/11/11.
2012 Verizon Top Service Rate Change QuestionsVerizon Residential Rate ChangesFiOS Rate Changes Miscellaneous Rate Changes Verizon Residential Rate Changes Why is Verizon increasing rates and fees at this time? An entertainment and communications service business must continuously evolve and innovate in today’s competitive and dynamic environment. That is especially true with Verizon’s landline business, which is continuing a transformation begun several years ago with the introduction of our market-leading, fiber-optic based FiOS broadband communications and entertainment services. Cost controls are necessary with this evolution and, at times, so are increases to help offset the cost of providing the content and technology that entertains our customers at home or abroad. The price and fee adjustments are sometimes necessary as we keep our customers at the forefront of new products, services and features based on innovative technology. Why is Verizon my best choice versus the competition? Verizon's product leadership delivers superior services at the best value.
Do other providers increase their rates? Yes. Some competitors routinely price up their existing bundle customers when those rates expire at the end of 12 months. We offer our customers an opportunity to lock in a great bundle rate for 24 months or they can choose to subscribe to a bundle on a month-month basis with a price guarantee for 12 months. How will I be notified about important product and service changes? All Verizon residential customers are notified of any price changes via e-mail, bill message, and/or letters. You can quickly check for important messages at My Verizon at any time in My Account. How does Verizon's pricing compare to other providers? Verizon's existing customers pay lower prices than competitors' existing customers. For example, customers who switch to FiOS report saving $8 per month over other providers.** FiOS Rate Changes I currently have a Verizon bundle - can I switch to a different bundle? Yes. You can change your bundle at any time, including upgrading your bundle with faster internet speeds or TV equipment packages. You can visit My Verizon at any time to explore other bundle options available to you. In addition, you may be eligible to receive a $120 Visa;® prepaid card if you are not currently in an existing term contract. I hear a lot about upgrading my FiOS Internet speed - why do I need faster speed? Faster internet speeds enhance your overall internet experience at home: FiOS Internet makes a difference with consistency and reliability specifically related to:
When your bundle term contract expires, no action is required and you will continue to enjoy the same bundle package on a month-to-month basis. We recommend that you call or go online a month or two before your contract expires because Verizon is continually innovating with higher speeds and updated TV packages. It is the best choice to sign a new term contract because you lock in your bundle rate for another two years. Where can I quickly review my account and learn more about Verizon services? Visit My Verizon to explore your options. We've made our FiOS bundles better than ever - with new speeds, more HD, more features, and more choices. You may be eligible to receive a $120 Visa prepaid card. I am in the middle of my contract - am I subject to a rate increase? With your two year bundle term contract, the price guarantee locks in the total bundle price for FiOS TV, phone, and internet for a Triple Play bundle or Double Play bundle of only two services. Additional items such as On Demand, TV equipment, fees or taxes are not included in the bundle price and may be subject to price increases. We recommend that you call or go online a month or two before your term contract expires because Verizon is continually innovating with higher speeds and updated TV packages. It is the best choice to sign a new term contract because you lock in your bundle rate for another two years. I understand my price is guaranteed for two years - am I subject to a rate increase? With your two year bundle term contract, the price guarantee locks in the total bundle price for FiOS TV, phone, and internet for a Triple Play bundle or Double Play bundle of only two services. Additional items such as On Demand, TV equipment, or taxes are not included in the bundle price and may be subject to price increases. We recommend that you call or go online a month or two before your term contract expires because Verizon is continually innovating with higher speeds and updated TV packages. It is the best choice to sign a new term contract because you lock in your bundle rate for another two years. Can you please tell me more about Verizon's equipment charges? Since FiOS TV launched in late 2005, we have continuously upgraded our technology without a rate change to the TV equipment. Even though you may maintain the same equipment, Verizon routinely updates the technology that delivers the content to your set top boxes. The best is yet to come. We are working right now to build a more exciting product, with even more TV channels in HD and new equipment service options. To bring this level of programming and technology to you, we need to modify our rates. Your monthly bill will automatically reflect the new rate for the equipment you have. You should see the changes within 1 to 2 billing cycles after the new pricing goes into effect. You can review your current equipment and possible savings options with Equipment bundles at My Verizon. Miscellaneous Rate Changes Can you please tell me more about the Long Distance Surcharge? This monthly surcharge of $.49/line helps support programs such as Telecommunications Relay Services (TTY) and Local Number Portability. It also defrays other charges assessed by the FCC to telecommunications providers. Can you please tell me more about Inside Wire Maintenance Plan changes? This elective program provides a level of budget security should any kind of communications inside wire issue require repair or replacement, often saving hundreds of dollars of otherwise uncovered repair expenses. The fee adjustment represents a necessary part of the objective of keeping our customers at the forefront of the new features and new technology that make Verizon the best home entertainment provider in the market. In one incidence, we have discontinued the discount that we previously have provided on the optional Inside Wire Maintenance service for our copper-based customers, resulting in a $1 monthly fee increase. For FiOS customers, we have expanded the value of the program by covering all wiring in the home that delivers FiOS services (including copper phone wire, coaxial cable), also resulting in a $1 monthly fee increase. Can you please tell me more about the Federal Subscriber Line and Access Recovery Charge? The basis of these fees stems from historical mandates by the federal government that impose additional costs on Verizon’s operations or, in the case of the federal subscriber line charge, represent a cost recovery structure for network providers like Verizon and AT&T developed along with the deregulation of the long-distance market decades ago. Verizon is permitted to recover costs associated with the implementation of certain mandates, and the fees associated with access recovery and the subscriber line charge help Verizon pay for network costs or maintenance costs that help keep the network working effectively.
*Readers' Choice Award. Reprinted from www.pcmag.com, June 22, 2011 with permission. © 2011 Ziff Davis, Inc. All Rights Reserved
**Source: RVA Research, June 2011. Based on cost comparison of TV, Internet & phone services with previous providers. Research conducted for the FTTH Council, North America.
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