Home Voice Mail - Reviewing Messages Home Voice Mail - Reviewing Messages Note Instructions for FiOS Digital Voice Calling Features are available here.

After dialing into your mailbox, press from the Home Voice Mail Main Menu to review your messages.

Note If you are unable to open your Home Voice Mail, make sure that you have the correct password. If not, you can reset your Home Voice Mail password online.

Options before you review your messages Before the system plays a message, it plays the time and date the message was received and the caller's recorded name (if a Verizon Voice Mail subscriber) or phone number (if not a subscriber). You can press to skip the caller information and immediately listen to the recorded message.

To turn off the playing of the caller's name or number at the Main Menu

1. Press for Personal Options.



2. Press to enable or disable the playing of the sender's Caller ID.



3. Press to turn this feature on or off.

Options during message review While listening to your messages, you have the following options:

• Repeat - Press to repeat the entire current message.



• Save - Press to save the current message and play the next message in your mailbox.



• Erase - Press to remove the current message and play the next message in your mailbox.



• Slower - Press to play the current message at a slower rate of speed.



• Louder - Press to play the current message at a higher volume.



• Faster - Press to play the current message at a faster pace.



• Skip back - Press to rewind current message by five second intervals.



• Pause - Press to pause the current message for ten seconds.



• Skip ahead - Press to fast-forward the current message by five second intervals.



• Softer - Press to play the current message at a lower volume.



• Skip message - Press to advance to the end of the message.



• Return to Main Menu - Press to return to the Home Voice Mail Main Menu.

Options after message review After you listen to your messages, you have the following options:

• Repeat - Press to repeat the entire current message.



• Save - Press to save the current message and play the next message in your mailbox.



• Erase - Press to remove the current message and play the next message in your mailbox.



• Reply - Press to record and send a reply to the person who sent the current message.



• Forward - Press to forward a copy of the current message (For Deluxe and OnePoint Voice Mail only).



• Envelope Information - Press to repeat the time and date the message was received and the callers name or number.



• More Options - Press to hear a description of these options.



• Skip Message - Press to advance to the next message and save the current message as new.



• Main Menu - Press to return to the Main Menu.

Additional information

• If you accidentally erase a message, do not hang up. Instead, listen to your messages again by pressing . When you get to the message that was erased, press to save it.



• You can repeat a message as often as you want, but you must either erase, save, or skip each message before you can hear the next one.



• Messages are held for a maximum of 30 days. Saving a message does not extend the maximum; however, if you have Deluxe or OnePoint Voice Mail you can forward a saved message to yourself and then save it for another 30 days. (Deluxe or OnePoint Voice Mail may not be available in all areas.)



• If you exit Home Voice Mail by pressing until you are disconnected, you will be told if new messages have arrived while you were using your mailbox.

See also: Related Home Voice Mail topics
Additional Calling Features
Instructions for FiOS Digital Voice Calling Features