Security Security Legal Process Compliance

• Responds to lawful process of business information, customer telephone and IP information.
• Ensures court orders, search warrants, subpoenas and other legal document requests are processed confidentially and in compliance with all applicable laws.
• Coordinates court appearances for Verizon Custodian of Records.

Contact number: 1-888-483-2600

Fax number: 325-949-6916

Mailing Address:
Verizon Legal Compliance
Custodian of Record
TXD01613
P.O. Box 1001
San Angelo, TX 76902

Hours of Operation: Monday - Friday 8:00 a.m. - 4:30 p.m.

See also: Verizon Online Civil Subpoena Policy

Security Control Center

• Provides electronic surveillance assistance to law enforcement for lawful interception of wire, oral and electronic communications.
• Ensure CALEA compliance both technically & procedurally.
• Provides Public Safety Answering Points (PSAPs) and law enforcement with 911 and life threatening emergency assistance.

Fax Number: 1-800-997-9981

Mailing Address:
Verizon Security Control Center HQD03A78
P.O. Box 152092
Irving, TX 75015-2092

Hours of operation: 24 hours / 7 days a week

Verizon Unlawful Call Center The Verizon Unlawful Call Center (UCC) specializes in calls that fall into one of the categories listed below. To use the services of the UCC, you must be willing to take legal actions against the caller.

Examples of unlawful calls:

• Threat to Life (yours or someone else's)
• Bomb Threats
• Bodily Harm
• Excessive Obscene or Harassing Calls (The definition of excessive varies by state but generally means more than two to five calls.)
• Kidnapping

Verizon regularly works with Law Enforcement agencies to resolve unlawful call complaints. The Law Enforcement agency investigates all calls involving bodily harm, bomb threats, and kidnapping.

Unwanted Calls are usually not against the law and typically include:

• Fax calls
• Hang-up calls
• Computer calls
• Solicitation calls
• Telemarketing calls
• Debt collection calls
• Obscene or Harassing Calls*

*If calls of this nature are deemed excessive, and you are willing to prosecute, we will handle as an unlawful call.

If you want to establish a case, call the Verizon Unlawful Call Center at
1-800-257-2969, Monday - Friday, 8:30 a.m. - 5 p.m. with your complaint number to open a case.

If you want to hear a recorded message about how to use Call Trace, call
877-TRACE4U (1-877-872-2348) at any time. To reach the Verizon Unlawful Call Center please call 1-800-257-2969. Their hours of operation are Monday - Friday 08:30 a.m. - 5:00 p.m.

Verizon will store Call Trace information for 90 days. You will be notified within 30 days if there is enough Call Trace information to be sent to a law enforcement agency. The action taken by law enforcement may vary by area. The records of all traced calls will be released to a law enforcement agency only.