If you need to return equipment to Verizon, start by finding the reason you are returning your FiOS TV equipment below.
- Equipment is no longer needed
If you have modified or cancelled your service, you'll need to return the unneeded equipment to Verizon.
Return unneeded FiOS TV equipment - Equipment is broken
If your equipment is not working, we'll try to fix the problem or we'll replace it. If we send you a replacement, you'll need to return the broken equipment to Verizon.
Fix or replace broken FiOS TV equipment
See also: Replace damaged or defective FiOS TV remote control