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There are two main reasons why you may have a problem ordering an On Demand or Pay Per View program:
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Technical Issues
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Problem with your account
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Technical Issues
To ensure that the problem isn't a technical issue, please reset your equipment. That usually clears any technical problem that is preventing you from ordering or viewing On Demand or Pay Per View content.
Account Issues:
If resetting your equipment did not resolve the problem, there could be an issue with your account. Typical account issues are:
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Your PIN needs to be reset.
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There is a billing issue with your account preventing you from ordering non-free On Demand or PPV content.
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You are attempting to watch an On Demand program from a premium channel in which you are not a current subscriber.
To get your PIN reset or to resolve billing issues related to Pay Per View content, you'll need to contact us for further assistance.