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The screen goes black if you are trying to watch a recorded program on a Standard Definition (SD) Set-Top Box and the program was recorded in High Definition (HD).
If this occurs, you'll see the previously tuned channel re-appear after about 30 seconds.
for personalized, convenient support
Many equipment problems can be fixed in less than 5 minutes!
Make sure your equipment is plugged in and that the power is working in the rest of your house
Get personalized Support content, Alerts and Notifications when you Sign In with your My Verizon ID and Password.
You're being redirected to the FiOS Internet support page.
Enter your User ID or Verizon phone number to find your Internet service.
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*Actual speed will be provisioned at the highest optimized speed range at your location.
Check My Alerts for important information about your Verizon account, appointments, equipment, local outages and more.