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    • My TV reception is experiencing pixelation or tiling Often loose connections can cause the TV picture to tile or pixelate. For each affected Set-Top Box, remove and reconnect the coaxial connections between your Set-Top Box, TV equipment, and wall connection. Make sure all connections are securely fastened. This is also a good time to inspect the coaxial cable for any obvious damage which could cause a loss in signal strength.

    If this does not resolve the issue, you may need to contact us for further assistance. A Verizon customer support may be able to resolve this issue without having to send a repair person to your home.

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