FiOS Internet
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Fix your FiOS Internet problems
Top problems for FiOS Internet
I need help with my router
Try this Quick Fix:
Most router issues are due to a problem with your Internet connection. Re-booting your router, or turning it off and on, solves most connection issues:
Unplug your router.
Wait 1 minute.
Plug your router back in.
Attempt to connect to the Internet.
If rebooting your router didn't solve the issue or if you don't have a connection issue with your router, review specific troubleshooting tips for your router.
Email is not working
Try these steps first
Make sure your Internet connection is working, that your login information is correct, and that your email box has not reached its capacity.
I need email settings
The following are the settings to set up and configure your email and remote access.
Username settings
Your Verizon Online username (for example, vzn12345)
Your Verizon Online password (for example, password1)
High Speed Internet (DSL) settings
Domain: dsl.verizon.net
Network protocol used: TCP/IP
Mail server settings
Incoming mail server (POP3): incoming.verizon.net
Incoming server port numbers: 995
Outgoing mail server (SMTP): outgoing.verizon.net
Outgoing server port numbers: 465
Your Verizon Online username
Your Verizon Online password
Make sure "This server requires a secure connection (SSL)" is checked.
Remote access settings (Dial-up)
Domain: verizon.net
Network protocol used: TCP/IP
NOTE: Remote access is available only if you subscribe to
dial-up roaming with your Verizon High Speed Internet service.
All top FiOS Internet fixes & solutions
Many equipment problems can be fixed in less than 5 minutes!
1. Make sure your equipment is plugged in and that the power is working in the rest of your business.
2. Try turning all of your equipment off, unplugging it for a minute, then plugging everything back in and turning it on.