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Return FiOS TV equipment

If you need to return equipment to Verizon, start by finding the reason you are returning your FiOS TV equipment below.

Equipment is no longer needed
If you have modified or cancelled your service, you'll need to return the unneeded equipment to Verizon.

Return unneeded FiOS TV equipment
Equipment is broken
If your equipment is not working, we'll try to fix the problem or we'll replace it. If we send you a replacement, you'll need to return the broken equipment to Verizon.

Fix or replace broken FiOS TV equipment

See also: Replace damaged or defective FiOS TV remote control

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