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| Verizon values its customers and strives to provide the best service possible. |
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When we launched FiOS, we didn’t just want to deliver the best TV, Internet
and phone service, we wanted to provide the best customer service too.
And while no company is perfect, no company works harder to be perfect.
That’s why we created the Verizon Service Commitment—our way of
committing ourselves to providing the best possible experience
from installation day through every day of service. |
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Verizon Service Commitment
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- 24/7 Tech Support
- Local Sales and Service teams - based right here in Tampa
- Product Guarantee - for the life of all your FiOS equipment
- White-Glove Installation - including explanation of all your FiOS features, computer setup and more
- 30-day Home Installation Pledge - direct access to your install tech
- Free Product instruction - at select Verizon retail stores
- Simplified Billing - straightforward and easy to understand
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Verizon offers Premium FiOS Installation which includes:
- Dates and times that fit your schedule
- Connection of up to 3 TVs (existing outlets) and 1 PC/laptop plus a wireless router
- Complete set up and instruction on how to use your new FiOS services
- Proactive first bill review from our customer support representatives
- One-to-one training available at select retail stores on FiOS features
Cable may claim that they have used Fiber for years, but only Verizon FiOS brings Fiber to your home. That difference enables FiOS to bring you the fastest Internet speeds, as well as the most amazing TV picture quality.
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| You want more? We got it! |
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Our 30-day home installation pledge means that your technician is committed to assuring your service works from day one. You’ll even have a number to call your technician should you need on-site repair during the first 30 days.
After your service is installed, Verizon is always there to assist you with customer support via a toll-free number, 24 hours a day, seven days a week.
We offer remote diagnostics to help solve your issue as quickly as possible.
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