The faces and voices of Verizon

Gwen Mathis and Melissa Howell mix business with pleasure every day. Connecting their business customers with industry leading products from Verizon, they go above and beyond to provide the most positive experience possible. As smiling faces behind our Verizon customer service team, Gwen and Melissa happily do it all. They ensure unparalleled satisfaction by providing superior business solutions to our customers.

With over 25 years of combined service, Gwen and Melissa are asked for by name over and over. As one very satisfied business customer put it, "Gwen and Melissa put the Z in Verizon" when it comes to providing great service.  As team leader, Melissa takes the Verizon's Putting Customers First philosophy to heart, making her customers the most important part of her work.  "We can't have sales without service. We leverage every resource to get our customers the answers and resolutions they need."

While Gwen and Melissa care deeply about their Verizon customers, serving their community is also near and dear to their hearts.  Gwen, a Tampa native, volunteers with the homeless through a church group while Melissa, a Tampa resident for 13 years, coaches youth softball.  Working from our Verizon customer service center in downtown Tampa, Gwen and Melissa are an integral part of a dedicated team of more than 10,000 local employees.  Not only are they your neighbors and community volunteers, but most importantly, Gwen and Melissa are your Verizon service heroes.