About this Web Site

For general questions about Verizon West Virginia or this site, e-mail joseph.b.long@verizon.com. If you have questions concerning new service or your bill, call us at the numbers listed below. We'll be able to serve you better.
To e-mail specific Verizon managers, see their biographies.

General Address:
Verizon West Virginia
1500 MacCorkle Ave., Rm. 500
Charleston, WV 25314

How to reach us at Verizon:
This is a partial listing. See the Customer Guide in your Verizon Directory for further information.

Repair Service:
(800)-275-2355 (24 hours a day)
(888)-663-0363 (TTY/TDD Users only)

Residence Service:
New service, changes, general billing questions, complaints

In-State Number:
(800)-954-6200* (toll free)
(* No area code required when dialing these numbers from within Virginia, Washington DC, or West Virginia)

Out-State Number:
(304)-954-6200

Hours of Operation:
Monday - Friday
8:00a.m. - 6:00p.m.
(800)-564-0999 (TTY/TDD Users only)
Monday - Friday 9:00a.m. - 4:30p.m.

E-mail:
For new service, additions or changes to existing service, please e-mail us at: robin.r.brown@verizon.com

For billing questions about Verizon products or service issues, e-mail virginia.asc@verizon.com. Please remember to include in your correspondence a home phone number and a daytime phone number if different. (This is a Virginia office which serves both WV and VA customers via e-mail.)

Business Service:
(800)-954-6202 (toll free)

Overdue Bills:
Residence:
(800)-954-6300 (toll free)
Voice Response System (automated)
(800)-954-6854 Residence Only (toll free)

Business:
(800)-954-6100 (toll free)

Other departments not listed above:
(304)-343-9911