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Top Customer Care Leadership Award

“Best Call Center Senior Executive” – Ellen Corcoran

For Quality of Service Offered to Consumers by Employees in Verizon Business Offices

Call Center Magazine

November 2002

Contributions to National Security

For leadership in Verizon’s network restoration efforts following Sept. 11, 2001

Business Executives for National Security (BENS)

BENS Eisenhower Award to Larry Babbio

November 2002

“Best of What’s New” – Verizon Wireless’ Express Network

Popular Science magazine

November 2002

Direct Marketing Excellence – Verizon Long Distance

International ECHO Awards

Direct Marketing Association

November 2002

Customer Satisfaction for Providing Service Over the Phone

For companies that dazzle consumers

Good Housekeeping magazine

October 2002

Most Reliable Network and Customer Service – Verizon Wireless

Wall Street Journal

October 2002

Broadband Provider of the Year – Verizon Avenue

Cornerstone Award for Excellence

In providing broadband service to residential multi-family properties

Broadband Properties Magazine

October 2002

Excellence in Local Telephone Customer Satisfaction

Highest service-quality results since Verizon was created in 2000

J.D. Power & Associates Residential Local Telephone Customer Satisfaction Study

August 2002

Excellence in Customer Satisfaction in DSL Service

Score of 106 in high-speed provider segment, a 16% improvement over 2001

(Industry average score – 100)

J.D. Power & Associates 2002 Internet Service Provider Residential Customer Satisfaction Study

August 2002

#1 in Customer Satisfaction in Service Among Long-Distance High-Volume Callers

J.D. Power & Associates Residential Long Distance Customer Satisfaction Study

July 2002

Best Wireless Service – Verizon Wireless

Worth Magazine

July/August 2002

Top Telecom Company of Online Service

The Customer Respect Group

March 2002

Four Commendations for Excellent Service in New York

For excellent service in the Bronx, Queens, Northern Manhattan, and on Long Island

New York Public Service Commission

March 2002

Best in Wireless Service

Rochester, New York (Democrat & Chronicle) 

November 2002

Maryland (Carroll County Times) 

November 2002

Riverside, California (Riverside Press-Enterprise)
November 2002

Orange County, California (Orange County Register)
September 2002

Florida (The Independent Florida Sun)

August 2002

Washington, D.C. (Washingtonian Magazine)

July 2002

South Carolina – for 2^nd consecutive year (The State & Greenville News)
June and August 2002

New Jersey (The Ocean County Observer, Asbury Park Press, The Home News Tribute)

June 2002

Connecticut (WFSB-TV, Hartford/New Haven)

May 2002

Delaware – for the 2^nd consecutive year (Delaware State News)

February 2002

Williamsburg (The Virginia Gazette)

Feb. 2002

Arizona (Ranking Arizona Business)

January 2002

Best of the Desert 2002 (Daily Press, Victorville, CA)

January 2002

Boston (Boston Globe)

January 2002

Kentucky – for the 5^th consecutive year (The Messenger)

January 2002

U.S. Hispanic Chamber of Commerce

November 2002

Visionary Leadership in Diversity

Leadership and Commitment to Diversity Award to Bruce Gordon

Business Women’s Network and Diversity Best Practices

October 2002

Commitment to Diversity

1^st telecommunications company to receive Corporate Award

Executive Leadership Council

October 2002

Most Powerful Women in Business – Doreen Toben

Fortune magazine

October 2002

50 Most Powerful Black Executives – Bruce Gordon

Fortune magazine

August 2002

Top 50 Companies for Supplier Diversity

#7 on list

Hispanic Network magazine

July 2002

2002 Employer of Choice

The Minority Corporate Counsel Association

July 2002

Corporate Best Practice – Verizon’s Development and Leadership Initiative 100 for Providing Opportunities for Hispanics

Hispanic Association on Corporate Responsibility

July 2002

Outstanding 50 Asian-Americans in Business – Keiko Harvey
Asian-American Business Development Center
June 2002

Excellence in Diversity Award for Executive Leadership

Savoy magazine

June 2002

Leadership Award to Verizon’s June Jee

National Association of Asian-American Professionals

May 2002

Leadership and Commitment to Diversity Award to Ivan Seidenberg

National Minority Supplier Development Council

May 2002

Top 50 Companies for Diversity

DiversityInc.com

May 2002 (Also 2001)

Excellence in Multicultural Advertising

American Association of Advertising Agencies

May 2002

The 50 Best Companies for Minorities

Fortune magazine

April 2002 (Also 2001, 2000)

Best Lesbian Places To Work

Girlfriends magazine

April 2002

Minority Business Advocate of the Year Award

The Business Journal

April 2002

Top Website among Telecommunications Companies

DiversityInc.com

April 2002

Top 10 Companies for Supplier Diversity

Top Company for Recruitment and Retention

DiversityInc.com

April 2002

Top 25 Influential Black Women in Business – Andrea Custis

Network Journal

March 2002

Corporate 100

For providing opportunities for Hispanics

Hispanic magazine

March 2002 (Also 2001)

100 Best Companies for Latinos to Work

Hispanic magazine

February 2002

2002 Excellence in Hispanic Direct Marketing Company

Direct Marketing Associations’ Directo: Council for Hispanic Marketing

February 2002

Innovation

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“Best of the Tests” Award – Verizon Wireless

For Verizon Wireless’ Express Network

Network World

November 2002

Best of What’s New” – Verizon Wireless

For Verizon Wireless’ Express Network

Popular Science

November 2002

Innovation Honor to Ray Tomlinson of BBN Technologies (Verizon subsidiary)

(Inventing e-mail and helping in development of ARPANET, the forerunner of today’s Internet)

Discover Magazine

June 2002

Among the best patent scorecard for quantity and quality

Technology Review and CHI Research

May 2002

Leadership

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50 Most Powerful People in Networking – Ivan Seidenberg

Network World

December 2002

Top Communications Company for Sell-Side Investor Relations

Annual Reuters Institutional Investor Survey

December 2002

2002 Person of the Year – Dennis Strigl, Verizon Wireless

RCR Wireless News

December 2002

50 Most Powerful Women in Business – Doreen Toben

#25 on list

Fortune magazine

October 2002

Best of the Best – Best Workplace in America

Verizon Information Services’ Los Angeles Printing Plant Facility

Master Printers of America / Printing Industries of America, Inc.

September 2002

Commitment to Literacy

Corporate Leader Award

Champions of Hope

August 2002

Most Powerful Black Executives – Bruce Gordon

Fortune magazine’s Most Powerful Black Executives in America

July 2002

Literacy Champion Award

Reach Out and Read

June 2002

Leader in Literacy

2002 National Literacy Leadership Award

Verizon’s 2^nd consecutive year to receive award

Laubach Literacy International and Literacy Volunteers of America

June 2002

Crain’s 100 Most Influential Leaders in Business – Ivan Seidenberg

Crain’s New York Business
June 2002

Asian-American Leadership Award – Keiko Harvey

Outstanding 50 Asian-Americans in Business

Asian-American Business Development Center

June 2002

2002 Climate Protection Award

U.S. Environmental Protection Agency

June 2002

2002 Energy Star Award for Corporate Commitment

U.S. Environmental Protection Agency and Department of Energy

March 2002

National Literacy Award for Innovation Partnerships with the Literacy Community

William F. Gooding Literacy Award National Center for Family Literacy

March 2002

2003 National Health Information Awards Winner

Verizon’s health promotion/diseases and injury prevention information program

Health Information Resource Center

2002

Network World magazine’s list of America’s leading companies
December 2002

America’s Most Admired Telecommunications Companies in the U.S.
Fortune magazine
March 2002

Global Most Admired Telecommunications Companies
Fortune magazine
March 2002

Fortune 500 -- #11
Fortune magazine’s list of largest companies in the U.S.
April 2002

Fortune’s Global 500 -- #32
Fortune magazine’s list of largest companies in the world
April 2002

Forbes’ 500
Forbes magazine’s list of America’s leading companies
April 2002

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