QUALITY AWARDS AND CERTIFICATIONS
Verizon provides the following list of selected quality awards or certifications in two categories: Brand and Reputation and Service.

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Fortune Blue Ribbon Company
America's Most Admired Companies
Word's Most Admired Companies
Fortune 500
Global 500
50 Best Companies for Minorities, 2002, 2001, 2000
Fortune Magazine
September 2003

Business Week's Info Tech

Business Week

June 2003

#10 on 2003 Fortune 500

Fortune magazine

April 2003

America's Most Admired

#2 of 10 for second consecutive year in Telecommunications Industry
Fortune magazine

April 2003

Global Most Admired

#2 of 15 for second consecutive year in Telecommunications Industry
Fortune magazine

April 2003

Top Telecom Company; #8 Overall on Forbes' 500 List

The Forbes 500s: America's top Companies

Forbes magazine
April 2004

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Best Wireless Service Overall

Ski magazine

November 2003

Excellence in Information Integrity

Leadership Award - Excellence in Information Integrity Program

Unitech Systems, Inc. and the Information Integrity Coalition

September 2003

Broadband Provider of the Year - Verizon Avenue

Cornerstone Award
Broadband Properties magazine

September 2003

Editor's Choice Award - Verizon Online DSL with MSN Service

8.5 on 10-point scale for consumer technology products and services

CNET

August 2003

Best Performing Network - Verizon Wireless

#1 in J.D. Power Study

J.D. Power and Associates 2003 Wireless Network Assessment Study

July 2003

Supplier of the Year in Information Technology for JC Penney

For Enterprise Solution Group's approach to service

JC Penney

October 2002

Among Top Two Telco's For Local and Long Distance Service

University of Michigan's American Customer Satisfaction Index (ACSI)

July 2003

2003 Vertical Solutions Company of the Year

For customized enterprise market strategy - Verizon Solutions Group
Frost & Sullivan

April 2003

BellSouth's Supplier of the Year - Verizon Logistics

BellSouth

April 2003

Top Telecom Rankings in Study of Online Service by Fortune 100 Companies

#6 overall, #3 in online privacy for companies
The Customer Respect Group's 2002 Study of Fortune 100 Companies

March 2003

Commendations for Customer Service in New York

For excellent service during 2002
New York Public Service Commission

March 2003