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Privacy and Customer Security Policies |
| Letter from the Chief Executive Officer |
Technology is changing the way all companies do business -- and changing the way they collect and
use information about customers. Used responsibly, that information can help companies serve
customers better. But, advances in communications technology bring growing concerns -- by
customers and policymakers -- about maintaining the privacy of individual customer information.
We take privacy concerns very seriously. GTE and Bell Atlantic were built on more than a century
of customer service and trust, and we work hard to continue that tradition. Our Companies have
been guided by strong codes governing the privacy of customer communications and information.
We have worked hard to establish Privacy Principles for Verizon that are the best in the industry.
These Privacy Principles embody our commitment and define our policy on safeguarding customer
privacy. These principles strike a reasonable balance of customer concerns about privacy with
their interest in receiving quality service and useful new products. This is especially important
at a time when emerging telecommunications services present us with new business opportunities
and new challenges to protecting customer privacy.
We recognize that our customers may have varying concerns regarding the information we obtain
about them. Our Privacy Principles give our customers choice and flexibility regarding how
we use that information. And these Principles guide our employees in handling customer
information so that private information remains private.
At Verizon, we're committed to safeguarding customer privacy. We require our employees, partners
and suppliers to protect the privacy of information about our customers. We're putting customers
first -- and that's the key to Verizon's success in this dynamic marketplace.
Ivan Seidenberg, CEO
Updated January 2003
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