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Frequently Asked Questions
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General
Technology
Speed
Availability
Hardware & Software
Networking
Installation & Setup
Verizon High Speed Internet for Business & Your Phone Line
Features
Billing Questions
The Internet is a critical necessity for businesses today. Verizon High Speed Internet for Business moves information and documents at a much quicker speed, saving valuable time and costs. You'll be on the Internet in no time, uploading and downloading larger files at faster speeds than dial-up. Back to Top What was once affordable only to large businesses with deep pockets is now priced right for small and medium-sized businesses. Verizon High Speed Internet for Business offers multiple speeds and affordable packages so you can choose the options that best meet the needs of your business. Back to Top Cable modems offer service over a shared cable, which means multiple users may be connected to the same local cable line. In contrast, High Speed Internet provides a dedicated connection to the Verizon Central office so your business doesn't have to share your local access connection with other users. Back to Top The major difference between High Speed Internet and dial-up is the speed at which documents can be downloaded. For example, downloading a 1 MB graphic file with a standard dial-up connection generally takes more than four minutes. But with High Speed Internet, the same file generally takes only about 25 seconds to download. Back to Top Verizon High Speed Internet for Business is a modem technology that turns your existing phone line into a three-channel data delivery system. One channel transmits voice and fax services, regardless of whether you are accessing the Internet. The remaining downstream and upstream channels carry information to and from the Internet. There are modems at each end of the phone line. One modem is in your location, while the other is in the telephone company central office. Working together, the modems provide a dedicated connection that avoids the need to dial-up for access. The modem in the Verizon Central Office points your Internet traffic to the network and on to the Internet. You just click on the desktop browser icon to get online. Back to Top High Speed Internet is designed to work with voice grade circuits over copper cable facilities, so it is not compatible with ISDN. Back to Top Many users still access the Internet via dial-up access, which requires an analog modem. Analog modems were designed to work on regular telephone lines and usually operate at speeds ranging from about 28.8 Kbps to approximately 45 Kbps. Even 56 Kbps modems do not transfer data at a full 56 Kbps. In contrast, High Speed Internet modems use higher frequencies to transmit information at faster speeds over the same copper telephone wire. Because the frequencies are different for voice and data transmissions, you can use the phone or fax while you are connected to the Internet.
Back to Top An IP (Internet Protocol) address identifies a computer or other device on the Internet for the purposes of sending or receiving data. When a computer or device has a dynamic IP address, each time it accesses the Internet it will have a different address automatically assigned to it by your Internet service provider. Back to Top A Verizon Online representative will assess your company's needs and help you select the package that suits your business needs. Variables to consider include the type of files you transmit or receive, the amount of Internet users in your business, and how you use the Internet. Back to Top There are multiple download/upload speed packages available: 1.5M/384K, and 3M/768K. A 7.1M/768K package is also available in selected markets. Verizon Online cannot guarantee that the service will be uninterrupted or error-free, or guarantee the speed of service. The actual throughput (download) speeds you experience will vary and be lower than the connection speed after accounting for several factors, including the length and condition of your telephone line, the condition of wiring inside your location, computer configuration, network or Internet congestion and the server and router speeds of Web sites you access. Back to Top Whether you connect to the Internet using a 56 Kbps modem, High Speed Internet modem or another dedicated access service, the speeds you will experience will vary based on a variety of factors, including the following: - Length of your telephone line
- Condition of telephone wiring inside and outside your location
- Computer configuration
- Network or Internet congestion
- Server and router speeds of the Web sites you access
- Other factors
Back to Top Find out whether Verizon Online services are available in your area. Back to Top Some of the key factors that determine eligibility for Verizon High Speed Internet for Business service include: - Telephone line must be serviced by a Verizon central office that has been equipped to provide Verizon High Speed Internet for Business service.
- The telephone line between the Central Office and the end-user must be no more than 3 "wire-run" miles (up to 18,000 feet).
- The condition of the telephone line.
Back to Top Verizon Online supports Macintosh and Macintosh-compatible computers, including the iMac. Back to Top No, at this time you need to use a modem that is compatible with Verizon High Speed Internet for Business. If you want to use a modem from a source other than Verizon, please check with Verizon first to determine compatibility. See compatible modems. Back to Top A firewall is designed to guard your company's documents and systems. It protects your network from external threats, such as hackers. Firewalls typically include a combination of hardware and software elements, which separate a Local Area Network (LAN) from a Wide Area Network (WAN). This helps to prevent unauthorized access to the LAN through the use of electronic security mechanisms. Back to Top An IP is an address assigned by your Internet service provider (ISP). It is used to give your computer or other device access to the Internet. Some Verizon High Speed Internet for Business products use a dynamic IP address, meaning that your ISP assigns you a different IP each time you access the Internet. That IP is taken from a pool of addresses. Other Verizon High Speed Internet for Business products use one or more static IP addresses that are dedicated to specific customers. In addition to typical Internet browsing and downloading, static IP addresses can be used to host Web or email servers. Verizon High Speed Internet for Business with static IP enables customers to have up to 29 static IP addresses. Back to Top Both offer advantages to your business. You will require static IP addressing if: - You currently host, or plan to host, your own Web site, email or FTP server
- You have a virtual private network (VPN)
If your business does not do these things, your best choice may be dynamic IP addressing. Back to Top Verizon Online offers a wireless Gateway that connects multiple users to a single High Speed Internet line. Wireless Gateways are available in selected areas. Please contact your Verizon Online representative to determine availability in your area. Back to Top Where available, Verizon Online will ship a self-installation kit and a Verizon High Speed Internet for Business modem to your business and notify you once the service is activated. The installation kit includes: - Verizon High Speed Internet for Business modem
- 5 Microfilters (4 in-line, 1 wall mount)
- Telephone jack "Y" splitter
- Installation guide
Some businesses, however, require a technician to install the service. If you have questions, a Verizon Online representative can assess which installation option applies to your business. Back to Top Your self-installation kit will include instructions, and 24/7 technical support is available to answer all of your questions during installation. Back to Top Where Verizon High Speed Internet for Business is available, Verizon Online will activate Verizon High Speed Internet for Business Service within 10 business days from date of order entry and/or an approved contract. If we miss this commitment, you must contact us at (888) 649-9500 to receive a 50% credit on your first full monthly Verizon High Speed Internet for Business recurring charge. OnTime Guarantee applies to Verizon High Speed Internet for Business self-installs only; additional services excluded. Back to Top Verizon High Speed Internet for Business provides you with a certain amount of bandwidth. With a wireless network, all of your computers share this available bandwidth. The wireless Gateway can technically support up to 253 computer connections with or without wire. The number of users and the complexity of applications being used can affect overall connection speeds. Because of this, Verizon Online does not recommend connecting more than eight computers to a single wireless Gateway or High Speed Internet line. If more than eight computers need Internet access, another High Speed Internet line and wireless Gateway are recommended. Back to Top If you currently have DSL service through another provider, you must first cancel your service with the provider before ordering Verizon High Speed Internet for Business service on the same line. If you do not cancel your previous service first, it may delay the start date of your Verizon High Speed Internet for Business service. IMPORTANT INFORMATION: Your current ISP-provided e-mail accounts, web space or web hosting, dial-up access accounts or other services such as PC security packages, may be cancelled at the same time you cancel your existing Internet Service. Check with your current ISP for more information. Back to Top No. Unlike dial-up service, Verizon High Speed Internet for Business provides a dedicated, high-speed data channel on your phone line that is capable of providing Internet access while simultaneously allowing the same line to provide voice or fax service. Verizon Online also offers wireless Gateways that enable multiple users to share a single Verizon High Speed Internet for Business connection. Back to TopDownstream refers to the information that is sent to your computer from the Internet. Common applications include Internet browsing, file downloads, and receiving email. Upstream is the information that is sent from your computer to the Internet. This would include sending email, posting Web site content, and certain e-commerce applications. Back to Top Yes, Verizon High Speed Internet for Business allows a customer to talk or fax while online. To simultaneously talk and fax, an additional voice line would be required. Back to Top Verizon High Speed Internet for Business modems have been designed so that your normal telephone service will operate even if the modem is unplugged or otherwise disabled. Back to Top All features currently offered on the existing phone line would remain available. Back to Top Although Verizon High Speed Internet for Business uses the same phone line for voice and data service, the Verizon High Speed Internet for Business monthly rate does not include the cost for voice service. Back to Top If you currently have a unique domain name to identify your employees and company such as: yourname@yourbusiness.com, you will be able to keep your current email addresses. If you do not have a unique name, we can set that up for you. Back to Top You can have up to 29 IP addresses. Back to Top View our complete list of packages and features for Verizon High Speed Internet for Business. Back to Top Verizon High Speed Internet for Business usage is unlimited. You will not have to worry about how long your modem or computer is in use or turned on. In addition, all full-featured Verizon High Speed Internet for Business packages include unlimited remote dial-up analog access for use when you are traveling. For customers that select Basic Verizon High Speed Internet for Business service, remote dial-up analog access can be added for a monthly fee. Back to Top Your first bill will differ slightly from subsequent bills because the Verizon High Speed Internet for Business service is billed in advance. This bill will reflect a prorated amount from the service start date to the bill date, an advanced charge for the next full month of service and any setup fees or equipment fees that were applicable. This will appear as one amount. Back to Top Contact your local Verizon Online billing office for this information. Some activation fees are determined by a particular promotion.
Contact our billing office. Back to Top |
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