1. What is Verizon FiOS?
2. What is Verizon FiOS Internet Service for Business?
3. How does Verizon FiOS work?

1. What are the advantages of Verizon FiOS?
2. What are the benefits of FiOS compared to the benefits of DSL?
3. How many email accounts come with my Verizon FiOS Internet Service for Business?
4. How much Web space comes with my Verizon FiOS Internet Service Business?
5. Can I hook up more than one computer with a single Verizon FiOS Internet Service for Business connection?
6. Can I access my FiOS account when traveling?

1. How fast is Verizon FiOS Internet Service for Business?
2. What affects my connection speed?
3. Does Verizon Online plan to offer symmetrical connections (same upload and download connections)?

1. What equipment is installed with Verizon FiOS?
2. What kind of battery is in the Battery Backup Unit (BBU)?
3. How long does the backup battery last?
4. What should I do if the battery fails?
5. In the event of a power failure, how long will my Optical Network Terminal (ONT) be powered by the battery?
6. Can I use my DSL modem, router or cable modem with my Verizon FiOS Internet Service for Business?

1. I currently have several business services with Verizon. Are those services supported by the Fiber-to-the-Premises network?
2. What are the benefits of fiber compared to the benefits of DSL?
3. I'm an existing Verizon High Speed Internet for Business customer. How can I upgrade to Verizon FiOS Internet Service for Business?
4. Is Verizon Online abandoning DSL?
5. I'm already a Verizon High Speed Internet for Business customer. Can I keep my email address?
6. Can I use my fax machine and the Internet at the same time?
7. Will my current phone features work with Verizon FiOS Internet Service for Business?
8. I'm an existing Verizon FiOS Internet Service for Business customer and am moving. How can I keep my Verizon FiOS Internet Service for Business account?

1. Are Verizon FiOS Internet Service for Business charges in addition to my current monthly phone bill charges?
2. Where will I see the charges for Verizon FiOS on my Verizon bill?
3. What are the partial charges on my bill?
4. Are discounts available for Verizon FiOS Internet Service for Business?
5. Is there a money-back guarantee with Verizon FiOS Internet Service for Business?

1. What type of technical support is available?

General

1. What is Verizon FiOS?

Verizon FiOS is our state-of-the-art fiber network that uses cutting-edge technology to let you experience communications at lightning speeds. Verizon FiOS transmits signals using hair-thin strands of glass fiber and laser-generated pulses of light, preparing you for future high-tech applications that will demand higher bandwidth.
2. What is Verizon FiOS Internet Service for Business?

Verizon FiOS Internet Service is a broadband service designed to provide Internet access with maximum connection speeds of up to 50 Mbps downstream and 20 Mbps upstream, depending on the service selected. It provides a standard suite of services including access to newsgroups, up to 10 Verizon.net email accounts (yourname@verizon.net) or up to 15 domain name email boxes (yourname@yourbusiness.com), unlimited dial-up access, and Web space. Optional services are also available for a fee. Multiple email accounts allow other business employees to have their own email accounts, which can be set up using the account management tool.

Speeds described are between your location and the Verizon central office serving your location. Actual download and upload speeds will vary based on numerous factors, such as the condition of wiring at your location, computer configuration, Internet and network congestion, and the speed of Web site servers you access, among other factors. Speed and uninterrupted use of the service are not guaranteed.

3. How does Verizon FiOS work?

Traditional telephone service uses copper wires to transmit communications signals. Verizon FiOS transmits signals using hair-thin strands of glass fiber and laser-generated pulses of light. When that light reaches your premises through the Verizon network, it is converted to electric signals in a box installed outside your premises called the Optical Network Terminal or ONT. That way, it can be "read" by your telephones and computers. Information that is sent from your premises will be converted from the electrical signals to light in the ONT and transmitted out to the telephone network and the Internet.

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Features & Benefits

1. What are the advantages of Verizon FiOS?

Verizon FiOS is a state-of-the-art, next-generation network that provides high-speed data and high-capacity, reliable voice services. FiOS provides more bandwidth and speed, allowing your business more time to focus on just that - your business. FiOS will equip you to handle the high-speed applications of today, as well as those that will emerge in the future.
2. What are the benefits of FiOS compared to the benefits of DSL?

The new services being offered on the Verizon FiOS network will provide Internet connection speeds greater than those available today with DSL, and equal to or greater than those speeds currently offered by other types of Internet service providers.
3. How many email accounts come with my Verizon FiOS Internet Service for Business?

Verizon FiOS Internet Service for Business includes up to 10 Verizon.net email accounts or up to 15 domain name email boxes (yourname@yourbusiness.com). Multiple email accounts allow other business employees to have their own email accounts, which can be set up using the account management tool. Additional email boxes are available for an additional charge.
4. How much Web space comes with my Verizon FiOS Internet Service Business?

Verizon FiOS Internet Service for Business includes 20 MB of Web space.
5. Can I hook up more than one computer with a single Verizon FiOS Internet Service for Business connection?

Yes. Verizon FiOS Internet Service for Business offers you the ability to create a network so that multiple computers can be online at the same time.
6. Can I access my FiOS account when traveling?

Yes. Verizon FiOS offers remote dial-up Internet access, so when you are away from your primary connection, you can access the Internet and your email. Additional charges may apply. Plus, Verizon Wi-Fi allows you to connect to the Internet on your laptop from thousands of Wi-Fi hotspots in airports, hotels, bookstores and more. This service is included FREE with all Verizon FiOS Internet for Business plans.

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Speeds & IP Address

1. How fast is Verizon FiOS Internet Service for Business?

Verizon FiOS Internet Service is a powerful connection that loads data and images at unprecedented rates. FiOS offers downstream connection speeds (the speed that data is transmitted to your computer) up to 50 Mbps and upstream connection speeds (the speed that data is transmitted from your computer) up to 20 Mbps. Speeds described are between your location and the Verizon central office serving your location.
2. What affects my connection speed?

When you connect to the Internet using Verizon FiOS Internet Service for Business, the speeds that you will experience will vary based on a variety of factors, including the following:
• Configuration of your computer
• Networking configuration, number of computers and other networked equipment using the available bandwidth at the same time
• Network or Internet congestion
• Server and router speeds of the Web sites you access
• Condition of wiring at your location
3. Does Verizon Online plan to offer symmetrical connections (same upload and download connections)?

Yes. Verizon Online does plan to offer symmetrical connection speeds in the future as we expand our state-of-the-art Verizon FiOS network.

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Hardware & Software

1. What equipment is installed with Verizon FiOS?

Your Verizon FiOS installation includes an Optical Network Terminal (ONT), an ONT Power Supply Unit (OPSU) and a Battery backup Unit (BBU).  The ONT replaces the function of your current Network Interface Device (NID) and will operate using your business’ electricity.  The OPSU supplies power by connecting your ONT directly to an electrical outlet in your business and the BBU is provided to help insure your voice service is available in the event of a commercial power failure or other loss of power.
2. What kind of battery is in the Battery Backup Unit (BBU)?

The BBU battery is a 12 Volt 7.5 AMP sealed lead acid battery.
3. How long does the backup battery last?

The average battery life is 3-5 years, but can vary depending on certain conditions such as the average temperature of the environment where it is located. Other factors may also affect battery life.
4. What should I do if the battery fails?

There is a limited warranty on the battery. You can call the Verizon Fiber Solutions Center at the number listed on your bill for more information. Should you need to purchase a replacement battery, they can be found at major electronics outlets and home improvement stores.
5. In the event of a power failure, how long will the battery power my Optical Network Terminal (ONT)?

The battery provides up to eight hours of back-up power for standard voice services.
6. Can I use my DSL modem, router or cable modem with my Verizon FiOS Internet Service for Business?

No. At this time you need to use a broadband router provided by Verizon Online that has been approved to work specifically with Verizon FiOS Internet Service for Business. Your router also contains special diagnostic software that can help us troubleshoot and correct problems should you experience trouble with your Internet connection.

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FiOS & Other Verizon Services

1. I currently have several business services with Verizon. Are those services supported by the Fiber-to-the-Premises network?

Not all Verizon services are currently supported by the FTTP network. If you currently have Verizon services not supported by the FTTP network, those services will remain on Verizon's existing network platform.
2. What are the benefits of fiber compared to the benefits of DSL?

The new services being offered on the Verizon FiOS network will provide Internet connection speeds greater than those available today with DSL, and equal to or greater than those speeds currently offered by other types of Internet services.
3. I'm an existing Verizon High Speed Internet for Business customer. How can I upgrade to Verizon FiOS Internet Service for Business?

To upgrade to our new Verizon FiOS Internet Service for Business, please call your local Verizon Business Office to see if the service is available at your location. Once your address qualifies for Verizon FiOS, you can upgrade to our new broadband Internet service and take advantage of the most advanced applications on the Web today. Please note that if you are a current Verizon High Speed Internet for Business customer, your High Speed Internet line will be permanently disabled after your FiOS conversion. You will be able to maintain your same domain name email addresses (yourname@yourbusiness.com) when you upgrade to Verizon FiOS Internet for Business. However, in some instances, migration of your .net email accounts (yourname@verizon.net) may not be possible.
4. Is Verizon Online abandoning High Speed Internet (DSL)?

No. High Speed Internet continues to be a strong broadband Internet access product for our customers and we're continuing to expand its availability at this time. Verizon Online is committed to bringing broadband capability to our customers and is prepared to address those needs with both fiber and DSL.
5. I'm already a Verizon High Speed Internet customer. Can I keep my email address?

Yes, you will be able to keep your same domain name email addresses (yourname@yourbusiness.com) when you upgrade to Verizon FiOS Internet for Business. However, in some instances, migration of your .net email accounts (yourname@verizon.net) may not be possible. During the set-up and registration process, you will need to select that you are an "existing Verizon Online Customer and already have my Verizon Online User Name and Password."
6. Can I use my fax machine and the Internet at the same time?

Yes. Verizon FiOS Internet Service for Business does not affect your other telephone services and features. Verizon FiOS will not affect caller ID, voice mail, or features like call waiting.
7. Will my current phone features work with Verizon FiOS Internet Service for Business?

Yes. Your current phone features will work with Verizon FiOS Internet Service for Business. Verizon FiOS will not affect caller ID, voice mail, or features like call waiting.
8. I'm an existing Verizon FiOS Internet Service for Business customer and am moving. How can I keep my Verizon FiOS Internet Service for Business account?

To learn how to keep your Verizon FiOS Internet Service for Business when you move to a new location, call our Verizon FiOS specialist at the number listed on your Verizon bill.

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Billing Questions

1. Are Verizon FiOS Internet Service for Business charges in addition to my current monthly phone bill charges?

Yes. Verizon FiOS Internet Service for Business monthly recurring charges are in addition to your monthly telephone service charges from Verizon.
2. Where will I see the charges for Verizon FiOS on my Verizon bill?

Charges for your voice services will appear in the same place as they appear today. Your Verizon FiOS Internet Service for Business charges will appear on the Verizon Online portion of your bill.
3. What are the partial charges on my bill?

Monthly charges are prorated according to the number of days you are billed for during your 30 day billing cycle. For example, if you changed plans during the middle of your billing cycle, your statement should contain a charge for the old plan rate (according to the number of days in your billing cycle that you were on the old plan rate) and the new plan rate.
4. Are discounts available for Verizon FiOS Internet Service for Business?

Yes. Customers who choose Verizon Freedom for Business or Verizon Veriations for Business may be eligible for a 20% or 10% discount off the monthly cost of your Verizon FiOS Internet Service for Business, respectively.

To learn how to qualify, please contact one of our Verizon FiOS specialists at 1-877-496-9211.

5. Is there a money-back guarantee with Verizon FiOS Internet Service for Business?

Yes. Verizon Online offers a 30-day money-back guarantee. If, for any reason, you are not completely satisfied with any Verizon FiOS Internet Service for Business product, you may cancel your FiOS Internet Service within 30 days of your service ready date and receive a refund for any charges you have paid to Verizon Online. We only ask that you return the router and any other equipment we have given you at no charge within 30 days of cancellation to avoid an equipment charge.

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Tech Support

1. What type of technical support is available?

The Verizon Fiber Solutions Center (FSC) provides live technical support 7 days a week, 24 hours a day. Online tutorial, user guides, frequently asked questions (FAQs), and our extensive online help site are also available.

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