The Installation Process
Please review the following terms that applies to the installation of FiOS services at your location
- Voice service for FiOS customers is provisioned over fiber. We will install a battery unit to supply back-up power for standard voice service (but not other Voice Over IP services), including E-911, for up to eight hours. You are responsible for periodically replacing the battery. A power outlet should be available nearby for the battery back-up unit.
- Depending on your location, we may need to bury the new fiber optic cable from our terminal to your business. This typically takes place prior to your FiOS installation date, and you do not need to be present. We will call prior to performing this work.
- Depending on weather conditions and potential frozen ground in your area, your order due date may be extended or a temporary solution may be installed until conditions allow for the permanent work to be completed.
- On the day of your installation, the Verizon professional technician will move your voice service over to the FiOS network. This will not affect your monthly telephone charges and is provided at no additional cost.
- An Optical Network Terminal box will be installed outside your building or in a central electrical or switching room. The technician will review the placement of all equipment with you when he/she arrives. This box will replace the function of your current Network Interface Device and will operate using your businesses electricity.
- Our technician will evaluate the wiring in your business location to determine if any existing coaxial or special data wiring, CAT5, can be used. If necessary, we will install coaxial or CAT5 to your router and primary computer. If you have ordered the connection of multiple computers by a Verizon technician, additional wiring will be run between your router and the additional computers as necessary. You are not required to use Verizon to install coaxial or CAT5 data wiring inside your business.
- Our technician will also install the selected Verizon FiOS business networking router and software and connect your computer to the Internet.
Time Frame
Installation time can vary, however, we recommend that you reserve approximately 4-6 hours for the Verizon technicians to complete the installation of your Verizon FiOS Internet Service. A person 18 years of age or older must be present for the full installation visit.