Sign Out  |   Directory  |   Review Order  |   Contact us
	For Your Business \ Public Communications \ PSP Home Frequently Asked Questions

Advanced Search About PSP Network Why Verizon? PSP Products And Services Completing Your Forms FAQs Glossary Of Terms Contact PSP Services

• Where can I purchase payphone equipment or have it serviced? • Which states require a certificate, license or docket to operate a payphone? • What is measured service? • Where will be the network service be terminated? • How do accounts become tax exempt? • How does Inbound Call Operator Screening (ICOS) offer protection? • How do I benefit from Outbound Call Operator Screening (OCOS)? • In addition to 900/976 Blocks, what Blocking Options are recommended? • What is 1+ Block and where is it appropriate? • What is the difference between an intralata and an interlata carrier? Where can I purchase payphone equipment or have it serviced? Look under "Payphone Vendors" or "Telephone Equipment" in the business section of your Yellow Pages telephone directory. You can also check trade publications or contact vendor associations in your state for their recommendations. Which states require a certificate, license or docket to operate a payphone? As a Payphone Service Provider (PSP), you are responsible for obtaining the appropriate certification.* State documents are currently required in: Alabama New Mexico Florida North Carolina Hawaii Oklahoma Illinois South Carolina Minnesota Texas Missouri Virginia Idaho, Ohio and Pennsylvania require that you complete certain forms when applying for service (see Completing Your Application/Forms). Illinois currently requires that you mail a postcard to the Illinois Commerce Commission whenever an access line is installed or disconnected. These cards are available at the Illinois Commerce Commission, through the NPCC or through our Verizon offices. *Please note: your business name as it appears on your state's certificate must match the name you submit on your application for service. As a telephone service reseller, you may be eligible for some federal, state and local tax exemptions. To take advantage of these exemptions: • Check your eligibility by reviewing the applicable federal statutes, as well as those for your state and locality. • Complete the appropriate forms and submit them to Verizon. For federal information and forms, contact the Internal Revenue Service. State forms can be found through your state's Treasury Department. Contact your city or county for local forms. • In Florida, you are required to complete a gross receipts tax exemption form and submit a copy to Verizon. See Billing or Completing Your Application/Forms for more information. What is measured service? If your access line is in a measured service exchange, Verizon adds charges for local usage to the fixed monthly rate to arrive at the monthly local service charge for each of your PSP lines. Depending on the state, we measure local usage by: • Messages or • Minutes of use In some states, for example, Texas, in exchanges where Verizon cannot offer measured service, we may add a usage surrogate charge to our flat rate. The network access line rate you pay to Verizon for local service is set by the state regulatory body and defined in the tariff it has approved. Where will the network service be terminated? Verizon locates and terminates the network according to FCC regulations. The point of demarcation (demarc), where network protection and grounding comply with National Electrical Code specifications, is the Minimum Point of Entry (MPOE). You may request an alternate "demarc" location on your PSP Application for Service; however, the final decision regarding "demarc" location resides with the installation department and/or local manager. Time and material charges may apply if Verizon places the "demarc" at your alternate location. How do accounts become tax exempt? As a telephone service reseller, you may be eligible for some federal, state and local tax exemptions. To take advantage of these exemptions: • Check your eligibility by reviewing the applicable federal statutes, as well as those for your state and locality. • Complete the appropriate forms and submit them to Verizon. For federal information and forms, contact the Internal Revenue Service. State forms can be found through your state's Treasury Department. Contact your city or county for local forms. • In Florida, you are required to complete a gross receipts tax exemption form and submit a copy to Verizon. See Billing or Completing Your Application/Forms for more information. How does Inbound Call Operator Screening (ICOS) offer protection? Verizon's ICOS automatically screens incoming third-number-billed and collect calls so that unethical callers cannot charge these calls to your PSP line. If you refuse ICOS, Verizon's network is not responsible for charges on your bill and no credit adjustments will be made. See About PSP Network for more information. How do I benefit from Outbound Call Operator Screening (OCOS)? Verizon's OCOS option is designed to help prevent unauthorized charges on outgoing calls. How OCOS works: • Alerts the operator that the call is originating from a payphone • Allows the operator to assist the caller with placing alternate-billed calls, such as third-party, collect and credit card calls. • Prohibits all operator-assisted "sent-paid" calls that would bill the payphone line. If you refuse OCOS, Verizon's network is not responsible for charges on your bill and no credit adjustments will be made. In addition to 900/976 Blocks, what Blocking Options are recommended? Where available, we recommend: • International Call Blocking, which restricts direct-dialed 011+ international calls but allows operator-assisted international calls that are dialed using 01+ and 101XXXX01+. • Pay-Per-Use Deny Block, which blocks *66 (busy redial), *69 (call return) and 3-way calling. We recommend programming your phone to restrict 101XXX1+ (direct-dialed domestic toll calls) and 101XXX011+ (direct-dialed international toll calls) to prevent direct-dial dial-around calls from appearing on your bill. Federal and/or state rules mandate that you must program your phones to allow 101XXX0+ (operator-assisted domestic toll calls) 01+ and 101XXX01+ (operator-assisted international toll calls). See About PSP Network for more information. What is 1+ Block and where is it appropriate? 1+ Block, available in most areas, restricts direct-dialed 1+ domestic calls. 1+ Block, in some states, blocks 7 or 10 digit local calls. Please check with our office for the appropriate tariff guidelines. 1+ Block allows toll-free calls (1+800/ 888/ 877/ 866) and alternate-billed long-distance calls such as credit card calls, third party and collect calls. International Block is required along with 1+ block to ensure that direct-dialed international calls initiated with 011+ are blocked. The combination of 1+ Block, International Block and OCOS is popular for courtesy phones in hotels and airports and with coinless phones. What is the difference between an intralata and an interlata carrier? A LATA is a geographic region called a Local Access and Transportation Area, and in some states it is called a Market Service Area (MSA). A toll call from one point within a LATA to another point within the same LATA is an intralata or short distance toll call. A toll call from a point within the LATA to any point outside of the LATA is an interlata or long distance call. Equal Access now allows you to choose the company you want to carry your intralata and interlata calls. You can choose the same company or different companies. You must notify the carrier(s) you select so they can properly recognize your phone numbers in their database and avoid billing errors. Back to top

Copyright 2009 Verizon       Privacy Policy | Sitemap | Home