Verizon - Billing Adjustments


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	Billing Adjustments

When your monthly phone bill arrives, always review it for errors or disputed charges on the account(s).

Disputed Verizon Charges
If an error or a disputed charge is found, immediately call or fax a written request to Verizon NPCC to adjust your next month's phone bill. Your prompt action allows Verizon sufficient notice to apply the credit in a timely manner.

The NPCC will investigate the error or charge in question. If, based on the state's tariff, the charge is valid, no credit can be issued. But if a billing error has occurred, the NPCC will authorize an adjustment to your bill and you'll be informed by phone or fax when the credit will be issued.

Please check these charges regularly for discrepancies:

•	Directory Assistance Charges

•	Operator Assistance Charges

•	Published or Non-Published Directory Listing

•	Taxes or Surcharges

•	Work Order Charges

•	Local Monthly Line Rate - Flat or Measured


	If you have any questions as to whether charges are valid, please contact our office. Disputed Carrier Charges Verizon has billing agreements with some IXCs (interexchange carriers) allowing their charges to appear on separate pages of your Verizon phone bill.

•	If you have made arrangements to receive a separate bill from a carrier and their charges continue to appear on the Verizon bill, you must contact the carrier to correct the situation. The carrier must correct its billing system to keep the charges from appearing on the Verizon bill.

•	If you don't receive a separate bill from a carrier but you wish to dispute the carrier charges on the Verizon bill, fax or mail a copy of the bill with the disputed charge circled. The NPCC may still instruct you to contact the carrier directly for credit, because although Verizon may have a billing agreement with the company, the agreement may not authorize Verizon to issue credit.

•	Verizon cannot issue credit for minimum use charges applied by an IXC.

•	Direct dialed calls from your payphone through an IXC that is not your primary inter/intra lata carrier are valid calls and will not be credited. To prohibit a payphone user from making these calls, program your payphone to block 101XXXX1+ (direct dialed domestic calls) and 101XXXX011+ (direct dialed international calls). By blocking these "dial around" patterns, you still allow the necessary operator assisted calls initiated by 101XXXX0+ for domestic calls and 101XXXX01+ for international calls. At the same time these blocks protect you from unwanted charges on your bill.