Verizon can provide, upon request, various screenings and blockings to assist in protection from fraudulent, unwanted charges billed to your coinless/inmate telephone. For collect or 3rd number billed calls inward to your phone (if inward calls are allowed), we can provide Billed Number Screening (Inbound Call Operator Screening) which should prevent those types of calls from being billed to your line. Selective Class Call Screening (Outbound Call Operator Screening) provides screening for calls that originate from your telephone and require processing by an electronic or live operator. If your operator service provider cannot access an authorized database or fails to do so, you might still find these calls on your bill.

Blocking features available vary from one exchange to another, depending on the technology available. These include 900/976 blocking of calls to fee-for-information services; international call blocking, which restricts direct-dialed 011+ and 101xxxx+011+ calls; and pay-per-use deny blocking, which blocks *66 (busy redial), *69 (call return) and 3 way calling from your pay telephone. A 1+ block is programmed in the central office switch to prohibit direct-dialed 1+ calls. Normally seven-digit local calls are not affected and cannot be blocked in most states. Answer Supervision is also available in most exchanges. This feature is at times needed (depending on the type of phone residing on the line) to accurately start billing, when the called party answers the phone, thus assuring the price of your calls will be accurate. If you are a new PSP or new to Verizon, some requirements need to be met before Verizon is capable of providing service to you. A PSP profile is needed for us to establish an account for you. In addition, some states require proof of certification. To obtain Coinless/Inmate service, the submission of an Application is required for each location you install a telephone. However, if you request the same service(s) for all of your telephone lines, we have a new option called "Rapid App". You submit an application that details the features you desire just ONCE; thereafter, whenever you need a new line, you merely input the information for the site location needed and Verizon will maintain on file the features desired which we'll program on all of your payphone lines.

Another exciting new option is the Blanket Agency Agreement. In the past, a signed agreement between the PSP and the site owner was required with each application. With the Blanket Agency Agreement, it eliminates the need to submit individual Letters Of Agency for each site location, and is kept on file by Verizon to allow subsequent applications to be processed upon receipt of a new application. Therefore, it enables the PSP to truly use our web site to request services without the inconvenience of faxing any additional forms involved.