What's the difference between FiOS and Standard services?
From the blazing speed and crystal clarity of the 100% fiber optic FiOS® network to the proven reliability of our standard services, Verizon provides TV, Internet and phone products that will exceed your expectations today—and continue to delight you down the road.
FiOS
FiOS is Verizon’s newest service. Verizon FiOS TV, FiOS Internet and FiOS Digital Phone services run on a sophisticated network of 100% fiber-optic designed to enhance speed and clarity so you can enjoy the fastest Internet in the U.S. and TV with the best HD picture quality.
Standard
Standard Verizon Internet and Standard Phone services run on a copper wire network and utilize dependable DSL Internet technology offering top-rated reliability at an affordable price offering. For TV, we've partnered with DIRECTV®, to bring you the highest-quality satellite TV with an impressive lineup of HD channels.
Because not all Verizon services are offered in all areas, you’ll want to check availability before making any decisions. Here’s the good news: No matter what type of TV, Internet or phone plan you choose, one thing will stay the same. You can trust Verizon to consistently deliver the speed, quality and network reliability you need to stay connected to your world.
We go out of our way to make sure your FiOS TV installation process is as easy and hassle-free as possible.
Step 1
Make an Appointment
When you place your FiOS TV order online, you'll automatically be assigned the first available installation date. If a particular date and time slot works best for you, however, just let us know, and we'll do our best to accommodate your request.
Step 2
Sit back and relax
Our FiOS TV technicians will take care of everything. And clean up after ourselves, too. If you're curious about the installation process, it goes like this: the technician will mount a very small box called an ONT near your telephone box—or wherever you prefer. Then, he or she will help you determine the best possible location(s) for your FiOS TV installation and run tests to confirm that the highest-quality signal is being received. Everything is hooked up and… voila! That's it.
Step 3
Get a first-hand demo
After the installation, your technician will demo all of your new services, explain how they work, and answer all of your questions.Installation is totally free for the first three TVs, with existing coaxial cables – those wires you typically see jutting out from the wall that connect to your TV.
"Better service to the community."
"They did everything for me."
The Forums
This is the place to ask questions, learn new tips and tricks, and talk about your FiOS experience.
If you still have questions after visiting the forums, you can reach out to us one-on-one via Facebook, Twitter, or by email. Or pick up the phone and call us, our customer service representatives are available 24/7.
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FiOS TRIPLE PLAY ONLINE - 2-YEAR TERM CONTRACT
†$250 (or $500) via Verizon Visa® Prepaid Card issued by MetaBankTM pursuant to a license from Visa U.S.A. Inc. Use where Visa debit cards are accepted. Must have service for 60 days with no past-due balance. Card mailed within 90 days of install date. Other card terms and conditions apply.
Offer for new HBO and Cinemax customers only. Discount applied via bill credits for first 12 months; beginning month 13 standard programming rates apply. Equipment & other charges, taxes & terms apply. Must sign up by 6/16/12.
Limited-time offer for new FiOS TV and Internet residential customers subscribing to a FiOS Triple Play bundle online. Promotional rate applied via $30 bill credit for 24 months; beginning month 25 standard monthly rates apply. Price guarantee applies to base monthly rate only; excludes optional services. Rate may increase after 24 months. 2-year agreement req’d. Beginning month 2, up to $230 early termination fee (w/ $10/mo. prorated reduction) applies. Other fees, taxes, equipment charges & terms apply. Activation fee waived via bill credit. Subject to credit approval & may require a deposit. FiOS available in select areas. Actual speeds may vary. Battery backup for standard fiber-based voice service, FiOS Digital Voice, & E911 (but not other voice services) for up to 8 hours. Offer ends 6/2/12.
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