The Linux/Unix Tier 1 Support Engineer acts as the first point of contact for technical problem resolution for our external customers. The responsibilities include:

         Troubleshoot issues in support of enterprise production webhosting systems within SLA/escalation guidelines.

         Take inbound technical support inquiries via phone, e-mail and ticketing systems.

         Completely and accurately record all change execution updates in the ticketing system.

         Manage Server or Network monitoring stations in the NOC when necessary.

         Escalate all non-technical customer issues to Service Managers.

         Assist new Customer Support employees with customer knowledge development.

         Execute all non-revenue based change and shared infrastructure change as required.

         Engineer will be expected to gain certification in their area of expertise as requested by Management.

Required skills and experience:

•             2–4 years of Linux Red Hat Enterprise Linux and/or CentOS systems administration.2-4 years of supporting LAMP stack or any one of the following:

o             Apache

o             PHP

o             MYSQL

o             DNS/BIND

•             2-4 years of installation, configuration, administration and support of UNIXLinux operating systems.

•             Strong problem solving skills with a focus on root cause analysis and logical problem solving.

•             Excellent communication and customer service skills.

•             Exceptional documentation skills.

•             Ability to work well in a team environment.

         Progress towards certification.

Preferred skills and experience:

•             RHCT or RHCE for version 4 or 5.

•             Solaris 9 or 10 experience

•             Experience supporting virtualization systems such as VMWare, XEN & VirtualBox - preferred, VMWare VCP certifications.

•             1st, 2nd or 3rd level enterprise server support experience with a large managed hosting, web hosting or large corporation.

•             Experience with implementation, configuration and administration of UNIX/LINUX in a large environment (over 200 servers / 500 employees).

•             Experience with Oracle - preferred on UNIX/LINUX through installation, configuration and administration.  This is primarily non DBA / developer tasks such as backup and restore, drop / adds, and job maintenance.

             Systems Administration experience on large Unix Sun Solaris Systems including Solaris, HP-UX, and AIX

             Systems Administration experience on large Unix Sun Solaris Systems including Solaris, HP-UX, and AIX

             Should have knowledge with Unix shell scripting