Terremark, a Verizon Company, is a leader in transforming and securing enterprise-class IT on a global scale. A subsidiary of Verizon Communications Inc. (NYSE, NASDAQ:VZ), Terremark sets the standard for IT deployments with advanced infrastructure and managed service offerings that deliver the scale, security, and reliability necessary to meet the demanding requirements of enterprises and governments around the world. With a global network of data centers and a comprehensive portfolio of secure solutions, Terremark is helping enterprise and government executives realize the power and promise of the cloud today

Position Responsibilities:

•        Escalate to appropriate group whenever network outages or assistance is required

•        Contact key personnel whenever major failure occurs

•        Support Installations on any cable creations or modifications

•        Serve as a technical council for customers as well as in-house (sales, SECNOC, etc.)

•        Provisioning of xconnect ports (within Remedy + EPP database)

•        Provisioning facility access for customers and personnel

•        Processing customer work orders and ODT's upon request from other departments (IFC's, xconns, etc.)

•        Build circuit cross-connections within the meet point room

•        Build interconnections within the peering room panels and both meet point rooms

•        Build and provide bandwidth utilization reports for customers

•        Configuring / integrating in-house workstations and servers

•        Configuring / integrating customer servers

•        Configuring in-house and customer networking devices (all sites)

•        Configuring Stratum clocking services for customers

•        Perform circuit migrations onto the newly deployed optical platform

•        Complete circuit hot-cuts for customers and in-house

•        Train in-house personnel on new operations procedures

•        Process new xconnect requests in the event that Service Center is unavailable

•        Troubleshooting customer circuits

•        Troubleshooting customer routing + switching equipment

•        Troubleshooting customer servers (multi-OS)

•        Update ARIN SWIP records for customers

•        Manage peering room walkway displays

•        Perform equipment inventory (as directed by legal)

•        Perform data backup tape rotations for customers and in-house

•        Serve as technical apprentice to IP Engineering Tier 2 (help complete CM's, etc.)

•        Serve as customer service representatives in the event that Service Center is unavailable

•        Prepare, test, run, and dress any type of circuit on any medium of networking cable (ABAM, coaxial, fiber, etc.)

•        Rack and stack any networking equipment for customers and in-house

•        Perform security walkthroughs throughout the building outside of normal operating hours

•        Receive any equipment delivered after hours to Materials Management

•        Escort clients who have 2nd level restriction

•        Complete Hardware and Software builds for new server deployments, ensuring adherence to documented build procedures

•        Assist with all facets of build process, including: shipping and receiving, identification of product incompatibility and work around solutions needed

•        Rack & cable new equipment as well as decommissioning older equipment

•        Other duties as assigned

 Required Skills & Experience:

•        Certification is a requirement: A+

•        Certifications are desired: CCNA, Network +, Server +   

2+ years of experience desired with the following areas:

•        Build and troubleshoot servers

•        Support and Install Router

•        Build Network gear

•        Troubleshoot network problems

•        Understand how to do back-up for customer

•        Troubleshoot cross-connects

Desired Skills & Experience:

•        Experience in Data Communications Networking

•        Linux Plus

•        IBM gear

•        Testing different type of circuits

•        Good customer skills

•        Good communications skill, written and oral

•        Bi-lingual a plus

•        Flexible to work in a 24x7 environment

Education & Experience:

•        Bachelor’s or Associate’s degree preferred

•        Requires minimum of 2 yrs. Experience

Employment requirements may include Background and Credit Check, Drug Testing and/or Skills Testing

Terremark Worldwide Inc. is an Equal Opportunity Employer