Windows Support Engineer - IME

Position Responsibilities

Troubleshoot website, network connectivity and system issues within SLA/escalation guidelines. Take inbound technical support inquiries via phone, e-mail, and voice-mail. Completely and accurately record all change execution updates in the ticketing system. Manage Server or Network monitoring station in the NOC during required times. Engineer will be the first point of contact for technical problem resolution. Escalate all non-technical customer issues to Service Managers. Assist new Customer Support employees with customer knowledge development. Execute all non-revenue based change and shared infrastructure change as required.

                        Required Skills & Experience

       2–4 years of Windows systems administration experience with Windows Server 2003 & 2008.

       2-4 years of support MS IIS and/or experience in Internet Web Hosting.

       2-4 years of installation, configuration and support of Windows Server operating systems.

       Strong problem solving skills, to include logical problem solving using the OSI model Layer 1-7.

       Excellent communication and customer service skills.

       Exceptional documentation skills.

       Ability to work well in a team environment.

       Must be making progress toward appropriate Microsoft certification(s) such as MCTS or MCITP.

Desired Skills & Experience

       MCTS or MCITP Certification. MCSE for 2003 and or 2008 also acceptable.

       2-4 years of supporting Microsoft Active Directory, DNS, WINS

       Experience supporting virtualization systems such as VMWare or Microsoft Virtual Server, prefer VMWare VCP certifications.

       2-4 years of supporting Exchange 2003 or higher, and Microsoft Cluster Server.

       Enterprise server support experience with an internet hosting company or large corporation.

       Experience with Microsoft SQL 2005 or higher to include installation, configuration and administration. 

       MCTS or MCITP Certification. MCSE for 2003 and or 2008 also acceptable.

       1-4 years of supporting Microsoft Active Directory, DNS, WINS related to the internet

       Experience supporting virtualization systems such as VMWare or Microsoft Virtual Server, prefer VMWare VCP certifications.