System Engineer OSS Monitoring

Position Responsibilities:

• Ongoing maintenance & administration of assigned systems
• Adherence to policies, processes and procedures within your areas of responsibility
• Assistance with execution of projects related to areas of responsibility
• Document supporting policies, processes and procedures within your areas of responsibilities
• Provide 2nd level support to our internal support staff and customers
• Continue proficiencies on emerging technologies through self-study and internal training
• Meet all internal certification standards for skill sets identified within your realm of responsibility
• Available for after-hours critical escalations and project work as assigned
• Execute the rollout of monitoring software updates
• Execute the rollout of new and updated monitoring scripts
• Identify, research, and resolve technical problems associated to monitoring systems
• Respond to telephone calls, email and personnel requests for technical support associated to monitoring systems. Document, track, and monitor the incident to ensure a timely resolution
• Engineer the installation of new software releases, system upgrades, and patch installs that resolves monitoring related software problems
• Assists in the installation, maintenance, and general support of monitoring systems
• Develop and update RTS documentation for assigned OSS applications and systems
• Routinely review monitoring systems and services to ensure stability and security
• Assist in interpretation of diagnostic data obtained from monitoring solutions
• Provide escalation support to Implementation team for standard monitoring implementation
• Provide implementation support for custom monitoring orders
• Provide technical consultation to individual contributors and customers in areas of expertise
• Provide Capacity, Performance and Availability reports for assigned systems
• Define and recommend monitoring standards for fault-detection, availability, capacity and performance trending for assigned applications and services
• Develop and distribute trend reports detailing availability, performance & capacity metrics for assigned applications and services
• Engineer methods to optimize the availability, capacity, performance and cost of assigned applications and services
• Analyze, define, develop, test and implement monitoring standards for platforms and applications utilizing relevant scripting languages

Required Skills & Experience: 

• 3+ years of experience with technical knowledge of network management system, bandwidth management systems
• 3+ years of working knowledge of Cisco, Force10, Brocade, switching and routing from a monitoring perspective
• 5+ years of customer-service experience (service-industry or non-technical field acceptable) preferred
• Bachelors or Associates degree required
• Excellent documentation, communication and interpersonal skills
• Excellent analytical and problem-solving abilities
• Ability to efficiently prioritize and organize competing work demands with little oversight
• Strong working knowledge of Internet networking technologies and principals including TCP/IP and DNS
• Practical or educational background in development principles
• Experience with enterprise class monitoring technologies, principles and systems such as HP Openview Network Node Manager/UNIX, HP Openview Operations Manager/UNIX, MegaSys Telenium/OpenVMS required
• Experience with MRTG, Intermapper and/or Cacti/Linux preferred
• Broad working knowledge of UNIX/LINUX, OpenVMS platforms and technologies
• Working knowledge of Oracle DB preferred
• Strong working knowledge of PERL, SHELL scripting and SNMP v1, v2c v3, SNMP MIBs, Event Definition, Trap Manipulation
• Proven ability to work in both a team environment and independently
• Excellent oral, written and interpersonal communications skills
• Exceptional troubleshooting and problem solving abilities
• Superior project planning and management skills
• Strong time and attention management skills
• Strong attention to detail

Desired Skills & Experience:

• Industry-related certifications (SCSA, RHCE, VCP, etc.) a plus
• ITIL v3 Foundation certification preferred
• Proven ability to absorb, master and leverage emerging technologies
• Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner
• Technical diagramming (Visio) and documentation capabilities
• Experience with HP ServiceDesk is a strong plus

Employment requirements may include Background and Credit Check, Drug Testing and/or Skills Testing.

Terremark a Verizon company is an Equal Opportunity Employer.