Systems Engineer Firmware - Drivers

As a Systems Engineer your objective is to evaluate, optimize and manage the hardware, firmware and related Operating System-based driver configuration standards of Terremark's systems management infrastructure.

Responsibilities include:

• Evaluation, implementation, development, optimization and ongoing maintenance & administration of assigned systems
• Documentation and maintenance of related policies, processes and procedures within your areas of responsibility
• Managing projects and communicating project status, risks and resource needs required to achieve your assigned objectives to management
• Monthly review of hardware vendors' websites for newly released firmware and driver packs
• Audit & evaluation of newly released firmware and driver packs for applicability to production systems
• Development and testing of deployment process & procedures in lab environment
• Submission of Change Request for deployment to applicable production systems
• Level-3 escalation for rollout-related incidents or problems
• Assistance with incorporation of newly released firmware and driver packs into build automation processes

You are expected to maintain a working, interactive relationship with both internal and external customers to gather requirements and to address escalated concerns. You are expected to stay current and proficient on emerging technologies through self-study and internal training, and meet all internal certification standards for skill sets identified within the realm of responsibility. As a member of a 24x7 technical support team, you must be available for after-hours critical escalations. 

Required Skills & Experience: 

• 2-5 years of broad-based IT experience with strong technical knowledge of network, hardware, storage, operating systems and applications. Specifically VMWare, Cisco, and SAN experience
• 3+ years of customer-service experience (non-technical field preferred.)
• Excellent documentation, communication and interpersonal skills
• Excellent analytical and problem-solving abilities
• Ability to efficiently prioritize and organize competing work demands with little oversight
• Bachelor's Degree in Computer Science, Management Information Systems (MIS/CIS), or related degree

Desired Skills & Experience:

• Industry-related certifications a plus 
• Excellent written and verbal communication skills
• The ability to work on multiple projects simultaneously 

Employment requirements may include Background and Credit Check, Drug Testing and/or Skills Testing.

Terremark a Verizon company is an Equal Opportunity Employer.