Position Responsibilities

Provide Capacity, Configuration, Performance and Availability management services for all storage related technologies/infrastructure

•             Work Storage related customer consultations as required

•             Respond to, and update on projects or tickets assigned through internal systems with complete notes, milestones, and estimated time of completion

•             Provide regular updates on all projects and identifying potential risks to management

•             Create and maintain documentation to support the customer configurations for customer, as well as, shared environments

•             Deploy and manage associated application platforms used to manage the environment

•             Create knowledge base articles that can be used by tier one support engineers in response to routine incidents

•             Identify and schedule routine maintenance events for internal and customer facing equipment

•             Engineer and maintain storage environment characteristics, including:  physical array characteristics, logical disk layout, standard configurations, storage network

•             Analyze data and develop meaningful reports to be used by technical and business leaders

•             Serve as third tier escalation for incidents or problems in customer environments that could be related to the storage environment

•             Manage advanced data protection functions such as replication, cloning and snapshots as required by the customer

•             Establish and periodically monitor billing exports

•             Maintain skill set on all related technologies

•             Maintain storage environment characteristics including, but not limited to:  physical array characteristics, logical disk layout, standard configurations, storage network

•             Return to service of Infrastructure as needed

•             Analyze capacity and performance for all storage infrastructure to ensure availability growth and readiness for new customers

Required Skills & Experience:

•             Successful candidates should have a minimum of 2-4 years of industry related experience or a Bachelor's degree and compensatory experience.

•             Experience with large corporate environments preferred

•             Storage Technology related certifications or training highly desirable (HP, EMC, 3Par, NetApp, Cisco, etc.)

•             Experience with moving/migrating systems and data

•             Strong technical knowledge of server, storage, operating systems and network infrastructures highly are desirable.

•             Excellent documentation, communication and interpersonal skills

•             Excellent analytical and problem-solving abilities

•             2+ years experience managing enterprise class storage arrays

•             2+ years experience with storage protocols – SCSI, iSCSI, Fibre Channel, NFS, CiFS

•             Capability to mine performance and capacity data from enterprise arrays and formulate valuable analysis

•             Strong understanding of replication and snapshot methodologies used in enterprise storage environments

•             Experience maintaining high availability storage sub-systems capacity and configuration

•             Experience troubleshooting complex incidents and problems associated to storage environments and related applications

•             The ideal candidate should be able to demonstrate the following competencies: Data Gathering & Analysis, Problem Solving, Conceptual Thinking, Attention to Detail, Use of Technical Expertise, Initiative, and Teamwork/Team Building

Employment requirements may include Background and Credit Check, Drug Testing and/or Skills Testing.

Terremark Worldwide Inc. is an Equal Opportunity Employer.