Systems Engineer Facilities Monitoring

Position Responsibilities 

• Ongoing maintenance & administration of assigned systems
• Adherence to policies, processes and procedures within your areas of responsibility
• Assistance with execution of projects related to areas of responsibility
• Document supporting policies, processes and procedures within your areas of responsibilities
• Provide 1st level support to our internal support staff and customers
• Continue proficiencies on emerging technologies through self-study and internal training
• Meet all internal certification standards for skill sets identified within your realm of responsibility
• Available for after-hours critical escalations and project work as assigned
• Perform daily, weekly and monthly maintenance routines for monitoring systems and applications
• Perform regular audits and remediation of monitoring defects
• Perform rollout of monitoring software updates
• Perform rollout of new and updated monitoring scripts
• Identify, research, and resolve technical problems associated to monitoring systems
• Respond to telephone calls, email and personnel requests for technical support associated to monitoring systems Document, track, and monitor the incident to ensure a timely resolution
• Installs new software releases, system upgrades, evaluates and installs patches and resolves monitoring related software problems
• Assists in the installation, maintenance, and general support of monitoring systems

Required Skills & Experience 

• 1+ years of experience with technical knowledge of network, operating systems and applications preferred
• 1+ years of customer-service experience (service-industry or non-technical field acceptable) preferred
• 1+ years with enterprise/carrier level monitoring systems such as: BMS, EPMS, NMS, PL-SCADA/SMS, Andover Continuum, Mid-Watch  
• 1+ years with MS Windows Server Operating Systems, 2008 R2 and above
• Bachelors or Associates degree

Desired Skills & Experience 

• Excellent documentation, communication and interpersonal skills
• Excellent analytical and problem-solving abilities
• Ability to efficiently prioritize and organize competing work demands with little oversight

Employment requirements may include Background and Credit Check, Drug Testing and/or Skills Testing.

Terremark a Verizon company is an Equal Opportunity Employer.