Perform Tier-1 IT support for Verizon Wireless and Wireline endusers. This encompasses trouble-shooting enduser's reported problems, thoroughly and accurately documenting problem in Vz trouble management tool. Analyzing and resolving a high percentage of initial customer contact in the areas of PC/LAN, Mainframe, and Client Server. Appropriately routing tickets based on support provided instructions in an accurate and timely manner, problems requiring on-site support for; software, hardware and/or configuration changes. Escalating customer problems to Verizon ITHD management and/or support groups utilizing standard escalation model.

Required:

Associates or BS degree in Computer Science or similar discipline and 1 + year of Customer Service experience.

Desired:

Technical IT Help Desk experience and customer service experience.