We are currently seeking a Lead Specialist –Program Management to join our team. The Lead Specialist will serve as the primary technical representative of the client, represent client's operational interests to all teams servicing the account and serve as the focal point for technical and operational communication to/from the client and internal stakeholders.

Responsibilities:

         Lead managed service accounts for Fortune 500 clients

         Ensure that no operational request or need of the client goes un-answered or un‐addressed

         Consult with clients on operational, strategic, and organizational challenges to their systems

         Build and maintain long-term relationships

         Organize, implement, and report status of ongoing operational improvements to the existing infrastructure

         Handle conflict management with internal and external key stakeholders

         Work with technical projects such as enterprise systems infrastructure, software deployment, business process development, and e-commerce systems deployments

         Understand the business function of the solutions being supported by the managed service and the impact/importance of technical decisions made

         Evaluate incoming projects for operational impact to the client's system and implement strategies to mitigate any negative effects

         Execute full lifecycle sales of managed solutions for existing clients

Skills and Experience

         Bachelor’s Degree strongly preferred

         8-10 years of IT experience

         5 years e-commerce experience

         ITIL certified

         Strong interpersonal and communications skills

         Prior experience leading complex service delivery activities for a Fortune 500 company 

         Possess general understanding of the software development life cycle, application profiling, performance testing, load testing and stress testing

Employment requirements may include Background and Credit Check, Drug Testing and/or Skills Testing.

Terremark Worldwide Inc. is an Equal Opportunity Employer.