Client Program Manager
IT/Cloud Services Account Manger| Information-technology | NC, US
Terremark Worldwide, a Verizon Company, is a leading global provider of IT infrastructure services delivered on the industry's most robust and advanced operations platform. Leveraging purpose-built datacenters in the United States, Europe and Latin America and access to massive and diverse network connectivity from more than 160 global carriers, Terremark delivers government, enterprise and Web 2.0 customers a comprehensive suite of managed solutions including managed hosting, collocation, network and security services.
We are currently seeking a Client Program Manager to join our team. The Program Manager will lead highly skilled, cross-functional teams (Senior Technical Architects, Systems Engineers, DBAs, vendors, business stakeholders and consultants) across one or more projects while directing and managing project development from beginning to end.
•Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
•Develop full-scale project plans and associated communications documents
•Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
•Liaise with project stakeholders on an ongoing basis
•Estimate the resources and participants needed to achieve project goals
•Draft and submit budget proposals, and recommend subsequent budget changes where necessary
•Where required, negotiate with other department managers for the acquisition of required personnel from within the company
•Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle
•Set and continually manage project expectations with team members and other stakeholders.
•Interact at very high levels with decision-makers both internally and externally
•Manage expectations and provide master project planning to ensure all agreed upon deliverables are met cost effectively and according to project timeline commitments
•Delegate tasks and responsibilities to appropriate personnel
•Identify and resolve issues and conflicts within the project team
•Identify and manage project dependencies and critical path
•Plan and schedule project timelines and milestones using appropriate tools
•Track project milestones and deliverables
•Develop and deliver progress reports, proposals, requirements documentation, and presentations.
•Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas
•Proactively manage changes in project scope, identify potential crises, and devise contingency plans
Required Skills and Experience
•Project Management certification only (PMI) required
•Bachelor's Degree or higher in Engineer, IT, or related field required
•Infrastructure Project Management experience (8 - 15 years) including but not limited to:
• Disaster Recovery Planning and Testing
• Internet Infrastructure design and implementation
• Application development and integration
•eCommerce application installations
•Server Consolidation efforts to a virtualization platform
Desired Skills and Experience
•Consulting experience (5 – 10) years preferred
•E-Commerce experience (5 – 10) years preferred
•Cloud computing experience (2-5) years preferred
Employment requirements may include Background and Credit Check, Drug Testing and/or Skills Testing.
Terremark North America, Inc. is an Equal Opportunity Employer.
Job ID: HJOBP000000003701047
Job Requisition ID: 2012001915