Responsibilities

This position is responsible for delivering exceptional analysis and requirements definition for multiple ongoing projects within the Verizon Wireless Self Serve team. This role is responsible for analyzing, facilitating, prototyping and documenting requirements for My Verizon Mobile. Requirements Definition: Manage the process of identification, design and development of enhancements for My Verizon Mobile and other self service functions. Implement ongoing reviews of My Verizon Mobile and self serve functions to identify areas of improvement and drive those to implementation through effective evaluation and communication of the opportunity. Project Manage the development and ownership of interface from concept to implementation by turning requirements into user flows. Lead and facilitate requirements sessions with key stakeholders and capturing project requirements Develop and implement innovative user interface design, graphics optimization, navigation, site layout and usability design. Create and manage prototyping and demoing planned functionality to executive leadership and other key stakeholders. Implement ongoing reviews of My Verizon Mobile and self serve functions to identify areas of improvement and drive those to implementation through effective evaluation and communication of the opportunity. Monitor performance/health of applications via Web Reports and other performance tools to quickly identify trouble spots.

Qualifications

Education: Bachelor s Degree Preferred Experience: 5+ years Verizon Wireless sales, operations and/or marketing experience; e-commerce / internet sales experience preferred Must possess a thorough understanding of the requirements definition phase, its deliverables, and its relationship to all other phases of the SDLC. Experience in writing world class requirements documents and strong facilitation skills are required. An understanding of the Verizon Wireless self serve portals is a plus Other: Must possess strong verbal communication skills and outstanding writing skills Excellent organizational and time management skills required. Proven ability to manage deadlines and multiple/simultaneous, highly complex, cross-functional projects/initiatives Highly responsive and proactive, supporting leaders and team Proven ability to work and interact with multiple stakeholder groups and agencies / vendors Strong capacity to execute in a dynamic environment where creative thinking is required Must be a highly disciplined, self-starter with the ability to execute on assignments independently, communicate effectively and exceed business owner expectations on all ongoing deliverables. Strong organization skills to manage continuous flow of ideas submitted by areas stakeholders Must have strong Microsoft Office skills (Excel and PowerPoint high proficiency required)

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.
Job ID: 307553