Terremark, a Verizon Company, is a leader in transforming and securing enterprise-class IT on a global scale. A subsidiary of Verizon Communications Inc. (NYSE, NASDAQ:VZ), Terremark sets the standard for IT deployments with advanced infrastructure and managed service offerings that deliver the scale, security, and reliability necessary to meet the demanding requirements of enterprises and governments around the world. With a global network of data centers and a comprehensive portfolio of secure solutions, Terremark is helping enterprise and government executives realize the power and promise of the cloud today

The TELECOM TECH will ensure data center continuity, mission critical infrastructure and network stability by monitoring ticket queues, and troubleshooting alarms to prevent negative impact on customers' service. Bilingual Spanish and English is a plus.

Responsibilities:

•        Build circuit cross-connections within the Managed Services Suites

•        Build and provide bandwidth utilization reports for customers Flexibility to work in a 24x7 environment

•        Flexibility on working on different shifts

•        Able to work over time

•        Configuring / integrating in-house workstations and servers

•        Configuring / integrating customer servers

•        Configuring in-house and customer networking devices (all sites)

•        Perform circuit migrations onto the newly deployed optical platform

•        Complete managed hosting expedites and changes

•        Troubleshooting customer routing + switching equipment

•        Troubleshooting customer servers (multi-OS)

•        Update ARIN SWIP records for customers

•        Serve as technical apprentice to IP Engineering Tier 2 (help complete CM's, etc..)

•        Prepare and maintain all circuit labels within the meet point rooms

•        Prepare, test, run, and dress any type of circuit on any medium of networking cable (ABAM, coaxial, fiber, etc.)

•        Provide customer technical support as requested

•        Provisioning facility access for customers and personnel

•        Document any provider-level maintenance windows that will be service-impacting

Essential Function:

•        Data Center Operations % Time: 50%

•        Escalate to appropriate group whenever network outages or assistance is required

•        Escalate to appropriate group whenever facility infrastructure outages or assistance is required

•        Processing customer work orders and ODT's upon request from other departments

•        Build circuit cross-connections within the meet point room

•        Configuring / integrating in-house workstations and servers

•        Configuring / integrating customer servers

•        Configuring in-house and customer networking devices

•        Configuring Stratum clocking services for customers

•        Perform circuit migrations onto the newly deployed platforms

•        Complete circuit hot-cuts for customers and internal projects

•        Train in-house personnel on new operational procedures

•        Troubleshooting customer circuits

•        Troubleshooting customer routing + switching equipment

•        Troubleshooting customer servers (multi-OS)

•        Perform equipment inventory

•        Perform data backup tape rotations for customers and in-house

•        Rack and stack any networking equipment for customers and in-house

•        Perform security walkthroughs throughout the building outside of normal operating hours

•        Receive any equipment delivered after hours to Materials Management

•        Escort clients who have 2nd level restriction

REQUIRED SKILLS & EXPERIENCE:

2 plus years of experience required with the following areas:

        Build, install, test, troubleshooting, and support routers, switches, servers, and tape backup devices; including but not limited to, hardware and software

        Troubleshoot network problems

        Troubleshoot cross-connects

        Testing different type of circuits

        Knowledge of back-up hardware and software

        Identify Cat 5/6 cable

        Single mode and multimode fiber

        LC, FC, SC, etc..  Fiber connector types

        Various media converters

        Various fiber and CAT5/6 cross-connect panels

KNOWLEDGE SKILLS & EXPERIENCE:

        Two plus years' experience in Data Communications and Networking

        Two years' experience in multi-tenant data centers  

CERTIFICATIONS:  

        A+, Server +, or Network +

        CCNA, MCSE, LINUX, or UNIX 

EDUCATION & EXPERIENCE: 

        Bachelor’s or Associate’s Degree in Electronics or Telecommunications related studies required

        Requires minimum of 2 yrs.. experience

Employment requirements may include Background and Credit Check, Drug Testing and/or Skills Testing

Terremark Worldwide Inc. is an Equal Opportunity Employer