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Put an expert in your house. Let the
In-Home Agent make FiOS and High Speed Internet support simple.
Get In-Home Agent
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What is Verizon In-Home Agent?

Verizon 24/7 Support

In-Home Agent is a PC application that provides you with fast, easy solutions for common FiOS & High Speed Internet questions. It's 24/7 support at the click of your mouse!

In-Home Agent, best used on your Home PC, provides step by step guided help to manage your FiOS or High Speed Internet service.

System Requirements

In-Home Agent

Operating System: Windows XP, Vista or Windows 7
Memory: 512 MB
Resolution: 1024 x 768

Note: In-Home Agent does not support D-Link 604
or 624 routers

What's in it?

In Home Agent
In Home Agent
In Home Agent

Here are just a few of the things you can do:

FiOS TV: program your remote control, troubleshoot set-top box problems or resolve issues with the media guide, order a replacement remote, quickly look at wiring connections of your devices, troubleshoot picture issues, set up TV parental controls

FiOS & High Speed Internet: add computers to your wireless network, set up email services, troubleshoot connectivity problems, manage your FiOS router, set up WEP & WPA security on your router, optimize network performance

FiOS Voice: set up multiple mailboxes and manage customized features, quickly retrieve your voicemail access number, troubleshoot no dial tone issues, set up voice call assistant

And much, much more...

What customers are saying...

"Wow! That is an incredible tool to be able to reset the TV online"

"Very useful to get the Voice Mail Access Number"

"Very easy to follow. Thanks!"

"Very impressive. Software was easy to navigate through. Thank you!"

"I was impressed. It helped very much."