If you have not installed your modem, please insert your Verizon Online installation CD into your CD drive and follow the installation directions provided.

Slow connection? No connection? 1. Turn your modem off. 2. Wait 15 seconds. 3. Turn modem on. 4. Wait 45 seconds. 5. Reconnect. Solve other connection issues My Internet connection seems slow I can't connect to the Internet I periodically lose my Internet connection I hear hissing when I connect to the Internet

Re-installing Verizon Online Moving your computer to another room Adding a computer to your network Transferring your service when you move Modem and equipment issues Troubleshoot modem issues Install DSL filters General browser and computer issues Unusual browser and computer issues Web browser errors