Review the following fixes for issues with your camera's feed (also called live-streaming) or camera recordings.

Back to Camera Troubleshooting Tips

Camera Feed Issues

______________________________________________________________________

Camera Recording Issues

1. Make sure you created a mode to trigger recordings. Camera recordings are triggered by motion, such as a door or window opening. A mode is a program you create that tells the camera when and where in your home to record motion. If you don’t create a mode, you can view live-streaming video from the Home Monitoring Web site, FiOS TV or smartphone, but it won’t record motion unless you create a mode that triggers the camera to record.
   
   Next Step: Create a camera recording mode 
    
2. Check your camera motion-detection settings. A camera records according to the motion-detection settings you specify from the Home Monitoring and Control Web site. To view the motion-detection settings, login to the Home Monitoring and Control Web site, select Device Settings, click the camera and click Motion Detection.
   
   Confirm these settings:
   • Motion Detection button: Select ON. If it is OFF, your camera will not record if motion occurs in the room. Note: When you create a mode that runs when a camera detects motion, the camera’s motion detection settings should be automatically set to ON.
      
   • Motion Detection area: Make sure the Motion Detection box outlines the area you want to monitor. Use the mouse arrow to make the motion detection area bigger or smaller. If motion occurs inside the motion detection box, your camera will begin.