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How do I reset my Verizon Online password? NOTE: The reset password feature should be used only when you have forgotten your password and therefore cannot access your account. If you wish to change/update your existing password, use the Password Change Tool.
TIP: Your new password must be comprised of 6 to 20 alphanumeric characters (e.g. 1, 2, 3, a, b, c, etc.), keeping in mind that passwords are case-sensitive. Your password cannot include symbols (e.g. /, #, *, etc.) or blank spaces. Choose a password that is difficult for others to guess by using a combination of letters and numbers.
If the answer you provided for the Secret Question is correct, the password to your account will be reset to the one provided in step 5.